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Technical Service Specialist

Job ID 26498BR Location Paris, France;
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.


Market Job Description


Wells Fargo provides middle market, large corporate and financial institution customers with a range of international solutions, including treasury management, credit, payments, financing, foreign exchange, and trade services. Wells Fargo operates from 42 countries and territories outside of the U.S., including branches in Beijing, Cayman Islands, Dubai International Financial Center (DIFC), Hong Kong, London and Seoul.

The Wells Fargo EMEA Technology team has a temporary opportunity for an experienced Technical Service Specialist to join the team based in Paris.

Key Responsibilities:

  • Day to day support of all issues related to desktop technology.
  • Support hardware including PC, video card, flat panel, printer, tv, scanner, fax, peripherals and Blackberry.
  • Support desktop including o/s, build, patching, security, upgrades, policies.
  • Support applications including market data (both real-time and corporate), trading apps, architectural apps, and development apps.
  • Support (trouble-shoot issues with) infrastructure for market data, trading apps.
  • Perform move / add / change work.
  • Document all issues with ticket tracking.
  • Train customers on certain software products as and when required.
  • Strong communication skills (both written and verbal).
  • Strong CRM skills (customer follow-up, prioritization, escalation, etc.).
  • Able to multi-task and handle multiple issues at a time in a fast-paced dynamic environment.
  • Support Remote Users.
  • Handle and complete small projects (to include planning, implementation, and post-implementation support).
  • Document issues, software applications, hardware, etc.
  • Experience with blade technology.
  • Understanding of trading business.
  • Experience supporting Market Data applications including but not limited to Bloomberg, Reuters, eSpeed, and BrokerTec.
  • Experience supporting vendor and in-house developed trading applications.
  • To participate as and when required by Wells Fargo in the EIT on call rota from time to time in place.

Market Skills and Certifications

Skills and Requirements:
 
  • Previous training and experience in desktop support.
  • Windows 7 / 10 and Office 2010/ 2013 expertise.
  • College degree or industry certification desired (Computer Science, Information Technology, MCSE) or an equivalent combination of education and experience.
  • Previous experience in support within the financial sector. Trade floor support experience an advantage but not essential.
  • Ability to successfully handle multiple problems and issues within a challenging environment.
  • Ability to work collaboratively with various organizations to resolve issues.
  • Demonstrate strong CRM skills (customer follow-up, prioritization, escalation, etc.).
  • To participate as and when required by Wells Fargo in the EIT on call rota from time to time in place.

 

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Region

EMEA