Account Resolution Specialist 1Apply now Job ID 5498886
At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.
Responsible for providing quality customer experience while working to collect and negotiate terms of repayment on outstanding account balances. Works in a professional, customer-centric, and high volume environment; taking inbound calls; making outbound calls utilizing an auto-dialer or direct dial system to determine reason for delinquency. Provides exceptional service while being empathetic when evaluating customers situation to provide relevant solutions. Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations. Refers more complex issues to a higher level Account Resolution Specialists.
Job responsibilities may include:
•Partner with the customer to help determine the reason for their account delinquency and evaluate the customer's financial situation; negotiate for full payment or create terms for repayment.
•Consistently learn and apply operational policies and State & Federal regulations governing collection practices.
•Have structured workdays with all your calls monitored for quality and accuracy; demonstrate strong organizational and time management skills, in order to achieve department productivity metrics.
•Complete other duties as assigned by leadership.
Hours/Schedule: Tuesday-Friday 7-4 and Saturdays 6-3
Department hours of operation are: The call center is open Monday - Friday from 7:00 a.m. to 8:00 p.m. and 6:00 a.m. to 3:00 p.m. on Saturday. Hours/Days may change due to business needs.
Expected Start Date/Training Class to begin: September 5, 2019
Training Schedule: 8:00 a.m. to 5:00 p.m. M - F for 8 weeks for training
GREAT CAREER ADVANCEMENT OPPORTUNITIES!!!
• You will have opportunities to participate in programs established to help you achieve your career and development goals.
• Progressive Career Path: Account Resolution Specialist 2, Account Resolution Specialist 3, Account Resolution Specialist 4, Account Resolution Team Lead, Account Resolution Team Manager.
• Salary - Highly Competitive Salary! Some schedules offer a 15% shift differential, based on hours worked after 4 pm.
• Benefit packages include Medical, Dental and Vision Plans for team member and family!
• 401k – up to 6% company match!
• New Team members may be eligible to receive up to 30 paid days off annually, to include 10 bank holidays and 2 personal holidays.
• SHARE Team Member Referral Program
• Tuition Reimbursement Opportunity!
A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION. AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS.
Once your application is received, Wells Fargo will make initial contact with you via e-mail. Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile. If your contact information has changed, please update prior to applying to this position.
AZ-PHX-Northwest Phoenix: 11601 N Black Canyon Hwy - Phoenix, AZ
All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.