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Student Loan Consultant - Seasonal/Flexible Staff - Start Dates: 5/13, 6/3, 7/1

Job ID 5462596 Schedule Type Flexible Work Hours 40 Location Phoenix, Arizona;
Job Description

At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We’re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you’ll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Lending is an industry leader in supporting homeowners and consumers. Our group includes Home Lending, Personal Lending, and Wells Fargo Auto, and the professional services teams that partner with these businesses. Our foundation for success can be summarized in three beliefs: Our product is service. Our value added is financial advice and guidance. Our competitive advantage is our people. We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Wells Fargo's Personal Lending group provides credit products to help customers meet their financial needs: private student loans through the Education Financial Services business; personal loans and lines of credit through the Personal Lines and Loans business. Wells Fargo Personal Lending also provides customers with free tools and financial education resources to help them succeed financially.

The Education Financial Services Loan Origination team is currently seeking Student Loan Consultants to help with our busy summer season. Successful candidates will have meaningful conversations with customers to gain an understanding of each customer’s current and future needs in order to suggest an appropriate education financing package, including recommending additional Wells Fargo products and services. They will support team members who manage portfolios of customers, and will assist in building relationships by handling incoming student loan origination calls and may make outbound follow up calls. 

Additional responsibilities include:

  • Developing and maintaining knowledge of a variety of financial products and services
  • Handling all calls with the intent of providing customer satisfaction and retention

Start dates for this seasonal position are listed below. The department hours are 8 a.m. – 6/7 p.m. Pacific/Mountain Time Monday through Friday. During our busy summer season, department hours are 7 a.m. – 7 p.m. Pacific Time Monday through Friday and Saturday from 6 a.m. – 11 a.m. Pacific Time. Available shifts may vary depending on business need.

Class Start Dates: May 13, June 3

Required Qualifications

  • 6+ months of experience offering products and services to customers based on their needs

Desired Qualifications

  • Ability to effectively listen and elicit information
  • Ability to address and resolve complex customer issues
  • Excellent verbal, written, and interpersonal communication skills
  • Basic Microsoft Office skills
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to troubleshoot common computer problems
  • Knowledge and understanding of financial products and services

Salary Information

The salary range displayed below is based on a Full-time 40 hour a week schedule.

AZ-PHX-Northwest Phoenix: Min: $31,200 Mid: $41,400


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.