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EMEA Operations Manager

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Job ID 45882BR

About Wells Fargo

Wells Fargo & Company (NYSE: WFC) is a leading global financial services company with $2.0 trillion in assets and offices in over 37 countries. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides asset management, capital raising and advisory, financing, foreign exchange, payments, risk management, and trade finance services to support customers who conduct business in the global economy. At Wells Fargo, we want to satisfy our customers’ financial needs and help them succeed financially. We also value the viewpoints of our team members and encourage them to be their best. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Learn more at our International Careers website.

Market Job Description

This is a critical (full time) team management position reporting to the CDF International Operations Leader, responsible for the leadership and management of the Operations Team within the CDF EMEA business.

The core responsibilities of the CDF Operations Team are to perform invoice & cash booking and funding activities across EMEA, and undertake strategic customer specific relationship activities. In addition, the Treasury Operations Team accountable for all forecasting & reporting activities will directly report to the EMEA Operations Manager. The priority for this role is to ensure operational efficiency and effectiveness through management of capacity, individual, team and outside service provider performance and to continue to achieve optimal service excellence, policy compliance and control.

Located in Reigate, Surrey, UK, this role will require achievement of all Key Performance Indicators and targets as well as Key Risk and Control Indicators as set out by the business. The achievement, improvement and continued review of these measures will require interaction with external and internal customers in other EMEA departments such as Service & Delivery, Risk, Commercial, and Controllership & IT as well as building and leveraging relationships with our other Global Operations Teams.

(Note: In addition to these functions employees are required to carry out such other duties as may reasonably be required)


  • Leadership responsibility and accountability for the EMEA Operations & Cash Treasury Teams including setting Goals & Objectives, Performance management, Team Member development, compensation management and developing relevant strategies to support business growth opportunities & wider Operations strategy.
  • Oversight of the Cash Treasury Team ensuring close alignment with partner banks & funding entities to deliver timely forecasting & funding to our EMEA customers + timely resolution of all internal & external Treasury queries.
  • Ensure correct Team capacity + performance through utilisation of dedicated capacity planner + metrics.
  • Support the CDF International Operations Leader in identifying key synergies and opportunities across International Ops to develop the on-going strategy for the function to drive productivity and cost efficiency.
  • To identify customer touch points and drive improved customer alignment and process simplification through taking ownership of actions and delegating responsibilities to the team.
  • Drive and manage the outsourced service provider relationship and team (Genpact) on a daily basis to ensure service excellence is maintained and lead discussions around service improvement and efficiency.
  • Facilitate and drive the continued development of expertise in the team to ensure full process understanding and ability is in place to minimize single point of process failure.
  • Motivate, coach & grow the team to ensure excellence in service delivery and individuals are developed to their full potential.
  • Ensure the CDF Operations team delivers outstanding levels of service to internal and external customers in support of business G&Os set.
  • Ensure Key Performance Indicator reporting is produced to demonstrate control and drive root cause analysis for key process bottlenecks and risks so that innovative process solutions are created, implemented and buy-in attained from key stakeholders.
  • Ensure processes are executed and maintained in line with regulatory and WF standards at all times, and ensure that records are maintained to the highest standard.
  • Maintain and ensure adherence to Standard Operating Procedures and Business Continuity Planning to ensure that procedures are updated to reflect operating practices.
  • Work with other department leaders including Commercial, Risk and Controllership to maintain and improve awareness and understanding of Operations requirements.

Market Skills and Certifications

  • Strong experience in managing, leading & coaching/developing Teams.
  • Demonstrable experience of leading through business change, having led, coached and performance managed a team in previous management roles.
  • Strong knowledge of internal AIMS operating system preferred.
  • Highly self-motivated with positive mindset that can influence and motivate different personality types.
  • Ability to present information and ideas that can inspire confidence among teams, and build personal connection with internal customers.
  • The ability to communicate difficult and complex messages with clarity.
  • The ability to establish strong partnerships at all management levels and the ability to influence key stakeholders internally/externally.
  • Strong business understanding and analytical skills.
  • Strong organization skills, proactively identifying solutions & implementing change. Accountable for daily work organization, identifying roadblocks & proactive x functional communication.
  • Working knowledge of MS PowerPoint with experience in creating and presenting pitches.
  • Strong knowledge of MS Excel including ability to create pivot tables to manage and analyze data is essential.
  • An understanding of operating within the dynamics of a large organization, and deep technical knowledge and understanding of the requirements of Business Finance/B2B lending
  • Proven ability to drive growth by developing creative customer centric solutions, enhancing our value to the customer and differentiating WF’s service proposition from its competitors
  • Business experience in related areas (e.g., Operations, Process management, etc.)
Role Opened: 22nd January 2020
Closing Date: 23rd February 2020
Salary: Competitive

Leadership Expectations at Wells Fargo

As a Team Member manager, you are expected to achieve success by leading yourself, your team, and the business. Specifically you will:

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.

We Value Diversity

At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

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