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Security Resp Center Analyst

Job ID 5263361 Schedule Type Reg-Time Work Hours 40 Location Tempe, Arizona
Job Description

Let’s talk about building a rewarding career

You’ve got the passion. You’ve got the skills. Now you just need the right opportunity. At Wells Fargo, you’ll have the chance to join a team of smart and talented people who share the same values. Our diverse lines of business offer a world of opportunity to expand your capabilities and advance your career. We invest in our people and provide a supportive environment in which to learn and grow.


Wells Fargo & Company (NYSE: WFC) is a nationwide, diversified financial services company with $1.7 trillion in assets. Founded in 1852, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,000 locations, more than 12,500 ATMs, online (, and mobile devices. Wells Fargo has more than 265,000 team members in 36 countries across our approximately 90 businesses.


Do you like helping people, and solving problems?

As a Security Response Center Analyst 1 you will be responsible for monitoring and processing life/safety, robbery, burglary and other alarms in accordance with Wells Fargo security procedures in the Security Response Center.  Assist in obtaining the initial information for all reported incidents. Work closely with other Security Response Center Analysts to ensure escalation guidelines are followed according to written procedures. Work with alarm vendors to facilitate the resolution of problem calls relating to the alarm systems.  Notify various bank groups/government agencies as required.  Assist customers in resolving alarm system maintenance/service needs. Perform data entry in support of Security Response Center requirements.

Required Qualifications

  • 1+ year of call center experience

Desired Qualifications

  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Basic Microsoft Office skills
  • Experience handling multiple incoming lines and multi-tasking phone calls with alarm systems
  • Basic knowledge and understanding of emergency procedures and handling emergency situations

Other Desired Qualifications
  • Strong communications and PC skills.
  • Previous security-related experience.
  • Basic knowledge of emergency procedures and handling emergency situations.


Job Expectations

  • Flexibility to work in a 24/7 environment, including weekends and holidays


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


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