Technical Director of Automation and AI Operations & Integration

About this role:

The Enterprise Functions Technology (EFT) group provides technology solutions and support for Risk, Audit, Finance, Marketing, Human Resources, Corporate Properties, and Stakeholder Relations business lines. In addition, EFT provides unique technology solutions and innovation for Wells Fargo Technology, Enterprise Shared Services, and Enterprise Data Management. This combined portfolio of applications and tools are continually engineered to meet the challenges of stability, security, scalability, and speed.

The Technical Director of Automation and AI Operations & Integration is a senior technical leadership role responsible for enterprise‑scale automation engineering, AI‑driven operations (AIOps), operational insights and data activation platforms, and platform integration build capabilities across EFT Platform Management. This role provides single‑threaded technical ownership for highly interconnected horizontal platform capabilities that underpin platform reliability, automation at scale, data‑driven operations, AI‑enabled decisioning, and integration delivery across all EFT platforms and product teams. In addition, this role owns the strategy and roadmap for AI‑driven Operations and Automation, ensuring capabilities are scalable, governed, and aligned to enterprise reliability, risk, security, and compliance objectives.

The scope of the role spans shared enterprise platforms rather than a single application or domain and requires deep technical expertise, architectural judgment, and enterprise‑level decision authority.

In this role, you will:

Enterprise Technical Ownership

• Provide end‑to‑end, single‑threaded technical ownership across Custom Solutions & Automation Engineering, AI Operations (AIOps) and intelligent automation, Operations Insights and Data Activation platforms and Platform Integration Build capabilities
• Serve as the accountable technical leader ensuring architectural integrity, scalability, and reliability across these platforms.

AI Operations & Automation Strategy

• Define, own, and execute the AI Operations and Automation strategy and multi‑year roadmap.
• Ensure AI‑enabled capabilities support proactive operations, predictive insights, automated remediation, and self‑healing behaviors.
• Establish AI governance standards to ensure compliant, explainable, and reliable production use.

Architecture & Platform Standards

• Drive architectural consistency, tooling standardization, and solution reuse across automation, AI, data, and integration platforms.
• Ensure platform designs align to enterprise architecture principles and long‑term reliability objectives.
• Balance run‑the‑platform stability with build‑the‑future innovation.

Reliability, Risk, Security & Compliance

• Translate enterprise reliability, operational resilience, risk, security, and compliance requirements into executable engineering standards.
• Ensure automation and AI platforms are resilient, auditable, and production‑ready in regulated environments.
• Partner with risk, security, and compliance stakeholders to proactively manage control expectations.

Cross‑Functional Engineering Leadership

• Lead coordination across engineering, Site Reliability Engineering (SRE), operations, data, and partner teams.
• Provide technical direction across highly interdependent initiatives to prevent fragmentation, duplication, and tool‑centric execution.

Required Qualifications:

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 4+ years of management or leadership experience
• 3+ years of experience with platform and distributed systems architecture, automation frameworks and orchestration, and AI enabled operational capabilities (AIOps, intelligent monitoring, predictive insights)
• 3+ years of designing and building complex observability solutions leveraging industry standard toolset and/or custom built solutions

Desired Qualifications:

• Experience designing or operating AI‑enabled operations platforms in financial services or other highly regulated industries.
• Deep familiarity with Site Reliability Engineering (SRE) practices.
• Experience defining and executing multi‑year platform or automation roadmaps.
• Strong communication and influence skills with senior technical and business leaders.
• Demonstrated ability to translate enterprise reliability, risk, and compliance requirements into scalable technical solutions.
• Experience with configuration and monitoring technologies such as Ansible, Grafana, Elastic, Splunk, Prometheus
• Ability to develop and execute business vision, strategies, and goals 
• Ability to research and self-study to keep technical skills relevant in a highly complex environment
• Experience with design, implementation and governance with Artificial Intelligence, Natural Language Processing or Machine Learning Architecture
• Experience with Agile, Continuous Integration/Continuous Delivery/Deployment (CI/CD), DevOps concepts, and Site Reliability Engineering principles
• Knowledge and understanding of complex enterprise systems and frameworks including frontends, middleware, services layer, database, backend, and downstream interfaces

Job Expectations:

• This position is not eligible for work visa sponsorship
• Ability to travel up to 20%

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.