Lead Commercial Loan Servicing Specialist

About the Role

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist to support and service Asset Based Lending (ABL) portfolios within Commercial Banking Operations. This role is responsible for leading moderately complex to complex servicing activities, ensuring accurate execution, regulatory compliance, and superior customer outcomes. The role also serves as a platform subject matter expert (such as: Loan IQ, LUCAS, STUCKEY etc.) and owns training and talent development initiatives for the ABL servicing group.

The position requires strong collaboration with Line of Business (Relationship and Portfolio Management teams) Risk & Technology partners, while acting as an escalation point for client issues, operational risks, and process gaps.

In this role, you will perform the below:

Asset Based Lending (ABL) Servicing

• Lead a variety of servicing activities for moderately complex to complex Asset Based Lending products, including revolving lines, term loans, borrowing base structures, and collateral‑driven facilities.
• Coordinate all aspects of loan servicing to ensure accurate execution and timely resolution of customer needs.
• Review and process:
  • Interest, fees, principal activity, and repricing events
  • Amendments, waivers, renewals, and restructurings
  • Borrowing base updates and collateral‑driven changes
• Review and negotiate complex loan servicing transactions, evaluate operational and credit‑related risks, and implement mitigation strategies.
• Serve as an escalation point for customer, system, and operational issues, ensuring timely and effective resolution.
• Identify system, data, or process gaps and recommend procedural modifications, automation opportunities, or control enhancements.
• Maintain and update standard operating procedures (SOPs) and system documentation aligned to ABL servicing.

• Training Pillar Ownership & Talent Development

• Own and manage the Training & Capability Development pillar for the ABL loan servicing group.
• Design and deliver structured training programs, including:
  • New‑hire onboarding and role readiness milestones
  • ABL product and collateral‑based servicing training
  • Platform training for Loan IQ, LUCAS, and STUCKEY
  • Refresher, remediation, and regulatory training
• Identify skill gaps through quality reviews, performance metrics, audit findings, and stakeholder feedback.
• Develop and maintain training materials such as:
  • Process and system walkthroughs
  • Scenario‑based ABL case studies
  • SOPs, job aids, and reference guides
• Measure training effectiveness using assessments, certifications, and post‑training performance outcomes.
• Mentor and coach team members, supporting career development, skill progression, and succession planning.

• Stakeholder Collaboration

  Serve as a primary liaison with Line of Business, Control & Risk, Technology, and Operations teams.

• Coordinate the resolution of open customer service issues involving internal and external partners.
• Collaborate and consult with peers, colleagues, and managers to achieve business objectives.
• May lead projects, oversee daily team deliverables, perform critical end‑of‑day check‑outs, and mentor lower‑level staff.
• Contribute to strategic initiatives and continuous improvement efforts within ABL Operations.

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5+ years of Commercial Loan Servicing and/or Loan Trading experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 5+ years of hands‑on proficiency with Loan IQ, LUCAS, STUCKEY etc. or equivalent commercial lending platforms.
• 5+ years of training‑related experience, including drafting training plans, delivering training programs, and defining onboarding milestones.
• 2+ years of experience supervising daily team deliverables, including critical end‑of‑day controls and check‑outs.
• Strong understanding of Asset Based Lending products, Syndicated Loan Servicing, collateral structures, and servicing workflows.
• Excellent verbal, written, and interpersonal communication skills.

Job Expectations:

• Strong knowledge of loan documentation and ability to interpret Legal Credit Agreements.
• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.
• Strong critical thinking, problem‑solving, and conflict‑resolution capabilities.
• Ability to work independently and collaboratively within a team environment.
• Recognized for delivering exceptional customer service and strong stakeholder partnership.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.