Commercial Banking Operations Senior Manager

About this role:

Wells Fargo is seeking a Senior Operations Manager within our Commercial Banking Operations team. This senior leadership role provides oversight across operational governance, risk management, financial controls, people leadership, and regulatory/audit engagement for the Canada Bank Branch. The role is for a vacancy in our Toronto office.

In this role, you will:

• Serve as the primary point of contact, escalation, and voice of Commercial Banking Operations with multiple Lines of Business (LOBs), ensuring alignment, issue resolution, and effective operational support

• Actively engage with and support key LOBs, including Commercial, Middle Market/Business Banking Group, Corporate & Investment Banking, Commercial Real Estate, Financial Institutions Group, Commercial Capital and Equipment Finance

• Partner closely with senior stakeholders to drive operational excellence, compliance, and effective change delivery

• Own and manage the documentation of known operational risks within the RCSA platform, ensuring accuracy, completeness, and ongoing relevance

• Lead end‑to‑end people management activities, including hiring, onboarding, training, ongoing coaching and salary administration process in alignment with enterprise guidelines, to build a capable, engaged, and high‑performing team

• Establish clear job objectives for direct reports and conduct continual feedback, formal annual performance reviews, and development planning

• Maintain ownership of performance improvement plans, ensuring timely intervention, clarity of expectations, and fair outcomes

• Ensure compliance with regulatory reviews covering audits and internal reviews, acting as a point of accountability for Operations responses and remediation actions

• Maintain a strong working knowledge of applicable regulations impacting Operations processing, including FINTRAC, OSFI, FATCA, Tax Withholding, and Wire Transfer Policy, and ensure ongoing adherence across operational activities

Required Qualifications:

• 7+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 3+ years of management or leadership experience

Desired Qualifications:

• Demonstrated leadership experience managing teams in a complex, regulated financial services environment

• Proven ability to manage operational risk, controls, and regulatory interactions

• ​Strong knowledge with Commercial Banking, Wholesale Operations, Cash Management and Treasury Management

• Strong change management, process improvement, or operational excellence background

• Excellent executive communication skills with the ability to influence across lines of business

• Advanced Microsoft Office (Word, Excel, and Outlook) skills

• Sound analytical skills with high attention to detail and accuracy

• Ability to work in a fast-paced deadline driven environment

• Ability to work effectively in a team environment and across all organizational levels; where flexibility, collaboration, and adaptability are critical

• Results oriented with outstanding ability to motivate teams and mobilize the resources to accomplish objectives

Job Expectations:

• This position is not eligible for visa sponsorship

• You must be able to work at the posted location

Posting Location:

• Toronto, Canada

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.