Systems Operations Senior Manager - Regulated Messaging Platforms

About this role:

Wells Fargo is seeking a Systems Operations Senior Manager to provide leadership for enterprise messaging platforms subject to financial services supervision, record retention, and audit requirements. This role is accountable for the operational integrity, regulatory compliance, resilience, and strategic evolution of regulated communication platforms supporting advisor, employee, and corporate populations.

The role balances operational excellence, regulatory alignment, and technology modernization, ensuring platforms remain continuously audit‑ready while improving efficiency, scalability, resiliency, and cost through disciplined operations and intelligent automation.

In this role, you will:

• Lead the day‑to‑day operations and regulatory readiness of enterprise messaging platforms subject to supervision, retention, and audit requirements.
• Ensure consistent execution of retention, legal hold, supervision, and evidentiary controls across regulated messaging channels.
• Partner with Risk, Compliance, Legal, and Records Management to implement and operate regulatory and governance controls.
• Serve as the senior operations lead during audits, examinations, regulatory events, and platform incidents.
• Drive operational efficiency through automation, analytics, and workflow optimization while maintaining regulatory confidence.
• Oversee system reliability, including incident response, recovery, monitoring, and lifecycle management for high‑impact platforms.
• Lead platform modernization, migrations, and change initiatives with strong change control and testing discipline.
• Manage and develop managers and senior technologists across operations, engineering, and production support.
• Establish operational standards, runbooks, escalation processes, and performance thresholds.
• Promote a culture of accountability, documentation rigor, and continuous improvement.

Required Qualifications:

• 7+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of experience with operational ownership of high‑availability production systems, including incident response, disaster recovery, and risk management
• 3+ years of experience partnering with Risk, Compliance, Legal, or Audit functions to implement and operate regulatory or governance controls
• 3+ years of management or leadership experience

Desired Qualifications:

• Demonstrated ability to translate regulatory and policy requirements into standardized, repeatable operational processes
• Experience operating or supervising regulated messaging platforms, such as email, instant messaging, or collaboration tools
• Experience applying automation, analytics, or intelligent workflow solutions to supervised or high‑risk operational processes
• Demonstrated success leading platform modernization, migration, or consolidation initiatives in regulated environments
• Experience managing vendor solutions and third‑party relationships supporting regulated technology platforms
• Ability to influence across Technology, Risk, Compliance, and Business stakeholders at senior levels

Job Expectations:

• Must be able to work onsite in one of the posted locations
• Sponsorship is not available for this position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.