Identity Theft Victim Assistance Leader

About this role:

Wells Fargo is seeking an Identity Theft Victim Assistance Leader within the Fraud and Claims Recovery organization.   The department provides specialized services in support of victims of financial identity theft. This role will have responsibility for organizing and leading customer facing teams in execution of an enhanced victim support model.

This is a great opportunity for a strategic leader with passion for delivering superior customer care in highly complex and challenging scenarios. There are significant opportunities to re-engineer existing and target state processes to deliver quick wins while propelling the organization toward a centralized high quality end to end victim support model.

In this role, you will:

• Manage and develop teams of individual contributors or managers to ensure proactive identification, prevention, detection, investigation, or reporting of fraud and claims activity
• Engage and influence stakeholders or business leaders associated with fraud and claims activity
• Identify and recommend opportunities for improving the process of fraud and claims activity across the company
• Determine appropriate strategy and actions of fraud and claims team to meet business deliverables
• Interpret and develop procedures, controls, analytics, and trend data in order to ensure proactive identification, prevention, execution, detection, investigation, recovery, or either government or internal reporting of fraud and claims activity
• Collaborate with and influence supervisors, analysts, specialists, consultants or business partners
• Interact directly with cross channel business leaders
• Manage allocation of people and financial resources for Frauds and Claims Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 7+ years of Fraud Claim Investigations or Policy Violations, Risk Management or Compliance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years management or leadership experience

Desired Qualifications:

• 8 + years of leadership experience
• Ability to identify risk factors and ensure enactment of appropriate controls
• Strategic planning experience in translating leadership vision into executable strategies and initiatives enterprise-wide
• Ability to manage process discovery, process modeling, and process improvement activities
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
• Workforce management experience including: directing activities of employees, performance management, career development, coaching, mentoring, and succession planning
• Experience building a culture rich in engagement and performance accountability
• Ability to maintain focus under pressure in a dynamic and complex environment
• Ability to establish and sustain partnerships and collaborate with functional business partners and stakeholders
• Strong analytical skills to drive operational effectiveness and cost containment
• Quality assurance/control experience

Job Expectations:

• Ability to travel up to 25% of the time

Locations:

Charlotte, NC, Chandler, AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.