About this role:
Wells Fargo is seeking an Associate Commercial Loan Servicing Representative within Commercial Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will:
Support servicing commercial real estate, construction loans and problem loans
Identify ways to improve loan processing within established procedures
Perform routine administrative, transactional, operational, and customer support tasks
Enter data, process payments and loan coding changes, monitor, research and correct exception reports, audit the system of record, and process cash management transactions
Receive direction from supervisors, and escalate non-routine client concerns to experienced individuals
Interact with internal and external customers to respond to the raised concerns as well as determine appropriate course of action
Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly
Required Qualifications:
6+ months of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Commercial Loan experience
Ability to review and interpret complex commercial loan documents (take out)
Experience in perfecting and releasing liens on collateral to include, real estate, UCC (Uniform Commercial Code), vehicle titles and others
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to manage a workflow within key performance indicators
Job Expectations:
This position is not eligible for Visa sponsorship
Candidate must be based out of posted location
This position offers a hybrid work schedule
Relocation assistance is not available for this position
Ability to work additional hours as needed
Posting Location:
ROANOKE, VA
Posting End Date:
14 May 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
