Software Engineering Senior Manager - CMDB

Wells Fargo is seeking a Software Engineering Senior Manager supporting IT Asset Management in Cybersecurity. Learn more about career areas and business divisions at wellsfargojobs.com

The Software Engineering Senior Manager will provide steady, pragmatic leadership focused on resource management, stakeholder management, technical escalations, integration improvements, and ServiceNow CMDB strategy. This leader will oversee globally distributed teams focused on CMDB (SACM), Discovery, and Service Validation, partnering closely with Product Owners, architects, and enterprise stakeholders to ensure data quality, platform stability, and business impact visibility.

In this role, you will:

• Manage, coach, and develop a team or teams of experienced engineers and engineering managers in roles with moderate complexity and risk, responsible for building high quality capabilities with modern technology
• Ensure adherence to the Banking Platform Architecture, and meeting non-functional requirements with each release
• Partner with, engage and influence architects and experienced engineers to incorporate Wells Fargo Technology technical strategies, while understanding next generation domain architecture and enable application migration paths to target architecture; for example cloud readiness, application modernization, data strategy
• Function as the technical representative for the product during cross-team collaborative efforts and planning
• Identify and recommend opportunities for driving escalated resolution of technology roadblocks including code, build and deployment while also managing overall software development cycle and security standards
• Determine appropriate strategy and actions to act as an escalation partner for scrum masters and the teams to meet moderate to high-risk deliverables and help remove impediments, obstacles, and friction while encouraging constant learning, experimentation, and continual improvement
• Build engineering skills side-by-side in the codebase, conduct peer reviews to evaluate quality and solution alignment to technical direction, and guide design, as needed
• Interpret, develop and ensure security, stability, and scalability within functions of technology with moderate complexity, as well as identify, manage and mitigate technology and enterprise risk
• Collaborate with, partner with and influence Product Managers/Product Owners to drive user satisfaction, influence technology requirements and priorities in the product roadmap, promote innovative and intelligent solutions, generate corporate value and articulate technical strategy while being a solid advocate of agile and DevOps practices
• Interact directly with third party vendors and technology service providers
• Manage allocation of people and financial resources to ensure commitments are met and align with strategic objectives in technology engineering
• Hire, build and guide a culture of talent development to have the skills required to effectively design and deliver innovative solutions for product areas and products to meet business objectives and strategy, as well as conduct performance management for engineers and managers
• Demonstrate proficiency in using AI‑assisted development and analysis tools (e.g., GitHub Copilot and approved code‑centric agents)
• Leverage AI to accelerate system design, coding, testing, analysis, and troubleshooting
• Apply strong technical judgment when validating and integrating AI‑assisted outputs into solutions
• Understand and account for model limitations, security risks, and operational considerations
• Apply AI responsibly in development and production environments
• Ensure AI usage aligns with security, compliance, privacy, and ethical standards

Required Qualifications:

• 7+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• 5+ years of ServiceNow experience in building, implementing and maintaining large-scale platform technologies, workflows and integrations
• 5+ years of information technology systems design and planning experience; in data, systems, applications, or architecture

Desired Qualifications:

• Experience in design and delivery for IT Service Management and CMDB/Discovery
• One or more of the following ServiceNow certifications: (CSA) Certified Systems Administrator, (CIS) Certified Implementation Specialist, or (CAD) Certified Application Developer
• Ability to negotiate, influence, and collaborate to build successful relationships
• Experience influencing senior business and technology stakeholders in high-visibility domains
• Experience aligning CMDB data with Change, Incident, Problem, and Vulnerability Management processes
• Ability to push back constructively on requirements using data, architecture principles, and risk framing
• Ability to provide credible technical recommendations during escalations
• Excellent verbal, written, and interpersonal communication skills
• Familiarity with Agile or product-driven environment
• Background in financial services or heavily regulated environments

Job Expectations:

• Ability to travel (up to 10%)
• Collaboration with U.S. and International team members
• Ability to work 3 full workdays a week in designated office

Locations: 

• 2600 S Price Road – Chandler, AZ 85286
• 300 S Brevard, Charlotte, North Carolina 28202
• 401 Las Colinas Blvd W Bldg. A - Irving, TX 75039
• 550 S 4th St, Minneapolis, MN 55415

Posting Statements:

• Job posting may come down early due to volume of applicants. 
• Required location(s) listed above. Relocation assistance is not available for this position 
• Salary range is determined by location of the job.  May be considered for a discretionary bonus, Restricted Share Rights, or other long – term incentive awards. 
• This position is not eligible for visa sponsorship 

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.