Lead Software Engineer

About this role:

Wells Fargo is seeking a Observability SME, who will be responsible for designing, building, and evolving enterprise‑scale distributed tracing and APM platforms. You will work deeply with tracing products such as SPLOC, AppDynamics, and Dynatrace, while applying AI/ML and agentic architectures to create autonomous observability, root‑cause analysis, and self‑healing capabilities.

In this role, you will:

• Architect and implement end‑to‑end distributed tracing solutions across microservices and monolithic applications using SPLOC, AppDynamics, Dynatrace or Grafana.
• Lead the onboarding and instrumentation of applications using Open Telemetry and proprietary APM agents.
• Design scalable architectures for high‑volume trace ingestion, storage, correlation, and visualization.
• Define and enforce standards for traces, spans, service maps, and SLIs/SLOs.
• Design and build AI‑powered observability solutions for: Intelligent anomaly detection and pattern discovery
• Develop agentic AI systems capable of recommending or executing remediation actions (closed‑loop automation)
• Integrate LLMs and ML models with observability platforms to enable natural‑language exploration, summarization, and insights.
• Enable platform extensibility through custom plugins, APIs, and data pipelines.
• Ensure solutions are secure, compliant, resilient, and cost‑efficient

Required Qualifications:

• 5+ years of Software Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 8+ years of experience in software or platform engineering, with significant focus on observability or APM.
• Strong hands‑on experience with distributed tracing and APM platforms such as SPLOC, AppDynamics, Dynatrace or Grafana
• Deep understanding of microservices, cloud‑native architectures, and distributed systems.
• Proficiency in one or more programming languages such as Python, Java, Go, or similar.
• Practical experience applying AI/ML or LLMs to production systems.
• Experience designing scalable, reliable platforms used by large engineering organizations.

• Experience with Prometheus‑based metrics and exporters.
• Experience running Grafana in Kubernetes/OpenShift environments.
• Experience building or integrating agentic AI systems (multi‑agent, GenAI, or autonomous workflows).
• Prior ownership of enterprise visualization standards or CoEs.
• Experience supporting executive command‑center dashboards.

Job Expectations:

• Strong analytical and problem-solving capabilities.
•  Ability to handle multiple priorities in a fast-paced environment.
•  Excellent communication and stakeholder management skills.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.