Senior Lead Digital Product Manager

About This Role 

Wells Fargo is seeking a Senior Lead Digital Product Manager as part of Digital Technology and Innovation (DTI). The DTI group supports Corporate Strategy, Digital Platform & Innovation, working closely with business and technology partners to evolve Wells Fargo’s digital and AI platforms and responsibly scale innovation into production‑grade, customer‑facing capabilities. Learn more about the career areas and lines of business at wellsfargojobs.com. 

This role focuses on enterprise AI platform operations and resiliency from a customer consumption impact lens, ensuring that AI services are operationally ready, resilient, and scalable as enterprise adoption grows. The position is heavily aligned to technical program management, leading large, complex, cross‑functional initiatives that shape how the platform operates at scale. 

The Senior Lead Digital Product Manager defines and evolves customer‑facing operational models, drives execution across product and engineering teams, and owns customer‑impacting readiness and resiliency outcomes for the enterprise AI platform, while partnering closely with platform support and incident management teams. 

In This Role, You Will: 

Platform Operations & Customer Impact 

• Own customer‑facing platform operational outcomes, from production readiness through steady‑state execution and continuous improvement. 

• Define and evolve customer‑facing operational readiness, including support models, SLAs/SLOs, escalation paths, and consumption health signals.  

• Act as the primary point of accountability for customer‑impacting operational health, partnering with platform support teams for execution and delivery. 

• Partner with incident management and support teams to ensure effective post‑incident reviews, stakeholder communications, and systemic remediation.  

• Proactively identify cross‑platform operational dependencies across models, data pipelines, APIs, infrastructure components, and third‑party vendors. 

Enterprise AI Platform Resiliency (Customer Lens) 

• Lead enterprise‑wide resiliency initiatives focused on availability, fault tolerance, recovery, and operational stability of AI services.  

• Drive cross‑functional execution across product, engineering, infrastructure, security, risk, compliance, and vendor partners.  

• Ensure AI services meet high standards for reliability, scalability, security, and operational readiness, aligned to customer and business impact. 

Technical Program Leadership & Execution 

• Lead large, complex, cross‑functional technical programs from strategy and planning through execution, launch, and operationalization. 

• Break down ambiguous and complex problem spaces into executable workstreams, milestones, and measurable outcomes. 

• Anticipate and proactively manage risks, trade‑offs, and bottlenecks before they impact platform stability or customer experience. 

Bias for Action 

• Drive with urgency and foresight, balancing near‑term delivery with long‑term platform sustainability, resiliency, and technical excellence. 

• Unblock stalled progress proactively by clarifying priorities, anticipating risks and patterns, mobilizing the right resources, and enabling fast, high‑quality decisions. 

• Continuously simplify, automate, and scale operations by leveraging trends, insights, and systemic learnings to improve customer experience, platform resiliency, and operational rigor. 

Technical Acumen 

• Partner closely with engineering teams to understand system architecture, dependencies, and technical constraints. 

• Translate complex technical concepts into clear, actionable narratives for non‑technical and executive stakeholders. 

• Ensure programs meet high standards for reliability, scalability, security, and operational excellence. 

Cross‑Functional Leadership & Stakeholder Engagement 

• Define and track customer‑centric platform health metrics, including adoption readiness, stability signals, and experience trends. 

• Produce executive‑ready updates, reporting, and insights to inform leadership decisions and investment prioritization. 

• Strengthen confidence among business and technology leaders in the platform’s ability to scale enterprise‑wide. 

Required Qualifications 

• 7+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education. 

• 3+ years across product/solution management, program delivery, or technical product ownership for AI/ML platforms, distributed systems, cloud platforms, APIs, data platforms, or similar domains.  

• 2+ years of proven experience acting as an owner for customer‑facing operational outcomes across cross‑functional teams. 

Desired Qualifications 

• Experience operating AI/ML, data, or platform services in production enterprise environments. 

• Familiarity with GenAI and agentic AI systems, including model lifecycle and operational dependencies. 

• Experience working in regulated environments with strong governance, security, and compliance requirements.  

• Working knowledge of cloud‑native platforms (GCP or Azure), container orchestration, and observability tooling. 

• Experience defining and reporting platform health, resiliency, and readiness metrics. 

• Technical background in engineering, computer science, or a related discipline. 

Job Expectations 

• Ability to work on‑site at the posted location.  

• Relocation assistance is not available for this position.  

• Visa sponsorship is not available for this position. 

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.