Lending Operations Senior Manager

About this role:

Wells Fargo is seeking a Lending Operations Senior Manager

In this role, you will:

• Manage and develop large Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external customers throughout the conducting of loan processing and liquidations evaluation
• Provide quality customer service
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 14+ years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Transactions and Processing, or equivalent demonstrated through one or a combination of the following: work experience, training, education
• Management or leadership experience

Desired Qualifications:

• 14+ years of experience in Lending & Loan Operation
• Strong analytical skills; comfortable with metrics, dashboards, and forecasting.
• Have agenda driven relationship with stakeholders
• Manage operational performance against SLAs, TAT, accuracy, and controls; run daily/weekly dashboards and performance reviews.

• Preferred Qualifications

• Experience in Lending/Loan Operations; experience in Commercial, Wholesale banking
• Hands‑on with automation/RPA/process mining and continuous improvement frameworks.
• Exposure to global operations and matrix organizations.

• Core Competencies

• Operational Excellence & Continuous Improvement
• People Leadership & Coaching, manage engagement within group ensure top talent remains
• Create sustainable operational model that helps to create strong operational team
• Program/Project Management
• Data‑Driven Decision Making
• Risk & Compliance Management

Job Expectations:

• Own end‑to‑end [Commercial/Wholesale Banking, Lending-Loan Operation], driving improvements in KPIs
• Strong understanding of commercial loan documentation package and lifecycle: Credit Agreement, Commitment Letter, Term Sheet, Facility Letters, Amendment/Restatement, Waivers/Consents, Fee Letters, Conditions Precedent checklists.
• Ability to interpret credit terms and ensure document alignment to approved credit (pricing, covenants, collateral, conditions, borrower/guarantor structure).
• Lead a team of 20+ to deliver Loan On-boarding & Servicing across [regions/markets].
• Establish and optimize SOPs, SLAs, and quality standards
• Partner with Product/Sales/Business Excellence to deliver process efficiency & digitalize manual effort.
• Use data to monitor performance, run root‑cause analyses, and implement corrective actions.
• Manage vendor/partner relationships including contracts, governance, and performance reviews.
• Ensure compliance with RCSA/Control requirements and company policies. Own & adhere and manage the Internal/External and other several Audit walkthroughs and discussion.

• Work Schedule: [Night Shift – US hours].

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.