Senior Business Execution Consultant – Fraud Training & Access Management

About this role:

Wells Fargo is seeking a Senior Business Execution Consultant in our Training & Access Management function within Fraud & Claims Management. This role primarily supports the delivery of process training and onboarding for Fraud & Claims Management, while also providing support for training coordination, access management, and operational readiness activities. 

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training & education

Desired Qualifications:

• Knowledge of Fraud & Claims Management with Consumer Banking
• Experience delivering instructor-led training, facilitating classroom or virtual learning sessions, or supporting onboarding and operational training initiatives.
• Strong communication and presentation skills, with the ability to synthesize complex information and deliver insights to stakeholders and senior leadership.
• Experience supporting a centralized Training Excellence function
• Experience identifying business training needs and supporting the design, coordination, or delivery of training programs.
• Experience supporting teams that create, design and publish training content for a large organization
• Experience leading train-the-trainer sessions as needed to ensure delivery excellence and consistency
• Experience consulting on training program design and continuous improvement initiatives
• Exceptional organizational, project management, time management, and administrative skills to manage multiple activities concurrently with challenging deadlines
• Experience supporting a centralized function for access management excellence
• Ability to exercise independent judgment, creative problem-solving techniques and provide credible challenge to all levels of leadership
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
• Experience reporting and productivity tools such as PowerBI, Tableau, PowerApps, Sharepoint Online, JIRA, Confluence or Power Automate is preferred.
• Experience analyzing key performance indicators (KPIs) to drive change and innovation within business performance
• Experience in product or project management
• Strong analytical skills with ability to turn findings into executable plans to meet business objectives
• Expertise taking initiative and operating independently with minimal oversight
• Outstanding research, problem solving, and analytical skills with the ability to turn findings into executable plans
• Experience enabling decision-making and brokering agreements amongst diverse, differing, conflicting perspectives, and priorities
• Ability to articulate complex concepts in a clear manner to multiple levels of the organization
• Experience creating and executing controls

Job Expectations:

• Full-time onsite work arrangement to support in-person training delivery and collaboration with business partners
• Supports US Eastern Time business hours (night shift local time), with flexibility to meet business and training schedules.
• Ability to work additional hours and flex schedule to meet the needs of the business
• Ability to work with US-based teams during overlapping business hours to support collaboration, training delivery and knowledge transfer.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.