Senior Technology Operations Analyst

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst.

In this role, you will:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with AD Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals.

Required Qualifications:

• 4+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+years of hands-on experience in Desktop Support (Level 2), including support for physical endpoints such as laptops
• 3+ years of experience supporting Windows 10 and Windows 11 environments
• Exposure to modern endpoint management solutions such as Microsoft Intune
• Strong customer service and communication skills with a user-focused approach.

Desired Qualifications:

• Experience supporting macOS environments (MacBooks)
• Familiarity with BYOD (Bring Your Own Device) mobile device enrollment and support
• Industry-recognized certifications such as CompTIA A+, Microsoft Azure, or similar.

Job Expectations:

• This position is hybrid and must be located at one of the posted locations.
• This position is not eligible for visa sponsorship.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.