Regional Facilities Management Leader - Senior Lead Business Execution Consultant

About this role:

Wells Fargo is seeking Regional Facilities Manager Leader to maintain continuity of operations, leadership oversight, and risk management for the office portfolio. The role is within Corporate Properties Group within Chief Administration Office (CAO).  Responsible for ensuring consistent service delivery, vendor performance, compliance, and timely issue escalation. Regional Facilities Manager Leader will need to be well-versed in working in a large enterprise matrix organization for commercial properties spanning multiple states and regions. 

In this role, you will:

Governance & Oversight

• Act as the client owner of regional facilities operations delivered by outsourced service providers
• Establish and maintain governance frameworks, escalation paths, and decision authorities
• Ensure compliance with contractual terms, SLAs, KPIs, regulatory requirements, and internal policies
• Provide oversight of life safety, compliance, and critical risk items, ensuring appropriate controls and assurance processes are in place

Vendor Performance Management

• Hold service providers accountable for outcomes, not activities
• Performance reports, dashboards, and scorecards
• Corrective action plans and root-cause analyses
• Staffing models and key personnel changes (as contractually required)
• Lead monthly/quarterly business reviews and performance discussions
• Drive continuous improvement and enforce contractual remedies where performance gaps exist

Financial & Commercial Management

• Own regional FM budgets and forecast accuracy
• Annual operating plans and APP capital plans
• Variations, change orders, and discretionary spend
• Ensure commercial discipline and value realization from the outsourcing model
• Partner with FMP procurement and finance on contract renewals, benchmarking, and cost optimization initiatives

 
Strategic Planning & Enablement

• Translate CPG workplace strategies into regional execution expectations
• Identify opportunities to standardize, optimize, and modernize service delivery
• Sponsor regional initiatives related to:
• Asset lifecycle planning
• Sustainability and ESG objectives
• Technology enablement and data maturity
• Provide strategic input into future sourcing, scope changes, and operating model evolution

Stakeholder & Business Partnership

• Serve as the primary regional point of contact for internal business stakeholders
• Ensure service delivery aligns with business needs while managing expectations and scope boundaries
• Escalate systemic risks, trends, or performance issues with clear recommendation 

 Success Measures

• Consistent achievement of SLA/KPI targets

• Predictable cost and budget performance

• Reduced operational risk and compliance exceptions

• Quarterly meetings with site leaders in each region to ensure strong satisfaction while preventing scope creep.

• Measurable value creation from outsourced service delivery

 

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of vendor management experience
• 5+ years of commercial property management experience

Desired Qualifications:

• 7+ years of property management, facilities management, and building engineering leadership experience in a large matrixed organization.  (financial companies preferred)
• Experience managing a large dispersed commercial office portfolio spanning multiple states and location types
• Strong vendor management skills include driving results through KPI’s, SLAs and building strong partnerships.
• Strong vendor and contract management capability
• Strategic mindset with operational fluency
• Financial and commercial acumen
• Executive-level communication and influence
• Ability to operate effectively in a governance-led, outsourced environment

Job Expectations:

• Travel domestically up to 30% of the time across the southern United States
• This position offers a hybrid work schedule for three days in office two days remote
• This position is not eligible for Visa sponsorship
• Candidate must reside within a reasonable commute to a location listed in the posting

Location: Charlotte, NC

(1525 W.T. Harris Blvd; 11625 N Community House Rd. or 401 S Tryon Street)

 

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.