Quality Assurance Analyst

About this role:

Wells Fargo is seeking a Quality Assurance Analyst to support the QA team by leading auditing activities and researching and presenting findings for Lockbox Operations. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Examine and research complex programs, processes, claims, documentation, or files to ensure compliance with internal company requirements or agency or government regulations
• Perform advanced, comprehensive reviews of multiple types of executive resolution transactions and case reviews within a business line
• Identify risks and problem areas and recommend improvements
• Research risks and develop solutions for problems identified
• Perform branch or office inspections on key controls, procedural, or policy inspection points to ensure compliance with company requirements, agency or government regulations
• Evaluate staff knowledge and compliance with governing policies, procedures and regulations
• Provide support for exam management activities and any other initiatives as needed
• Mentor less experienced staff and assist with their development
• Consult with leadership related to results of assessment
• Communicate overall process or transaction quality
• Provide feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies

Required Qualifications:

• 2+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Audit Experience
• Knowledge with lockbox operations
• Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills
• Ability to make timely and independent judgment decisions while working in a fast-paced and results-driven environment
• Ability to motivate and provide performance feedback to staff
• Experience developing partnerships and collaborating with other business and functional areas
• Excellent verbal, written, and interpersonal communication skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Ability to assess current processes/procedures and make recommendations for efficiency
• Experience resolving and working through escalated and complex issues
• Ability to achieve high production and quality standards
• Ability to develop trending reporting and other internal reporting tools

Job Expectations:

• Must be available to work full-time on-site; this is not a remote or hybrid position.

Work Location:

18035 W Sperry Dr
TUKWILA, WA 98188

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.