Lead Systems Operations Engineer

About This Role

• Wells Fargo is seeking a highly skilled and forward-thinking Lead Systems Operations Engineer to join the ITSO App Support team within CTO Platform Services. This role is ideal for someone passionate about advancing observability and automation, building scalable and resilient platforms, and leveraging modern technologies. You will play a key role in enhancing monitoring and operational insights through observability frameworks, driving automation to reduce operational toil, and enabling self-service capabilities using advanced technologies such as Generative AI and intelligent agent development.

In This Role, You Will:

• Lead complex, high-impact initiatives and provide strategic systems consultation to technology teams
• Serve as a key contributor in large-scale planning of systems and network infrastructure within Systems Operations
• Analyze and resolve complex technical challenges and escalated production issues, including evaluating alternatives and recommending system improvements
• Drive technical decisions related to system enhancements and changes
• Partner with engineering teams on change design, ensuring adherence to technical controls and standards
• Collaborate with cross-functional teams and stakeholders to resolve system issues and achieve operational goals

Production Support Responsibilities:

• Incident Management: Triage incidents, engage partner teams, provide timely updates, and coordinate communication with business users
• Problem Management: Perform root cause analysis and manage tickets related to recurring issues
• Batch Management: Support batch job creation, updates, scheduling, and documentation
• Change Management: Track and review changes, validate outcomes, and implement remediation plans as needed
• Monitoring & Observability: Configure alerts, customize thresholds, and enable transaction-level monitoring
• BCP Support: Document and coordinate resilience efforts and participate in BCP testing events
• Capacity Management: Support capacity planning initiatives and provide insights to planning teams
• Audit & Compliance: Assist with audits and provide required production environment data
• Automation: Develop dashboards and scripts to automate operational tasks
• On-call Support: Provide after-hours support and assist during deployments

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of experience with observability platforms (e.g., BigPanda, ThousandEyes, Grafana Cloud, Prometheus, ELK, Splunk Observability, AppDynamics), Kubernetes on OpenShift, and AutoSys scheduling
• 4+ years of experience in IT Service Management (ITSM), including incident, problem, and change management
• 3+ years of experience with Red Hat Enterprise Linux and Kubernetes, especially OpenShift (OCP)
• 3+ years of experience in Site Reliability Engineering and supporting production-grade environments
• 3+ years of experience with API management platforms such as Apigee
• 3+ years of experience with cloud-native architectures, high-availability systems, and cloud platforms (GCP or Azure)
• 3+ years of experience in automation and scripting, particularly with Ansible Tower and playbook development.

Desired Qualifications:

• Experience working in Agile/Scrum environments
• Strong project management and stakeholder engagement skills
• Proven ability to lead cross-functional teams
• Strong problem-solving and decision-making capabilities
• Excellent communication and collaboration skills

Job Expectations:

• This position is not eligible for visa sponsorship
• Hybrid work schedule
• Availability for on-call support
• Flexibility to work in ad-hoc shifts as needed

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.