Senior Lead Product Manager - Merchant Services

About this role:

Wells Fargo is seeking a Senior Lead Product Manager to drive the strategy, development, and lifecycle management of Merchant Services products. This role defines product outcomes, sets strategic direction, and leads execution toward an end-state vision that delivers measurable business results and exceptional customer experiences.

The Senior Lead Product Manager leads and aligns cross-functional teams to build and enhance omni-channel payment experiences, ensuring products deliver clear customer value while meeting business objectives. This role is accountable for key business and customer metrics, as well as the supporting processes, policies, risk controls, and governance frameworks.

Learn more about career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Own and drive the end-to-end success of third-party payment gateway partnerships, including strategy, commercialization, operational readiness, client adoption, and long-term growth.
• Influence executive stakeholders, external partners, and cross-functional teams to deliver payment solutions that meet client needs while achieving business objectives.
• Lead complex vendor and partner relationships, ensuring accountability, service excellence, contractual compliance, and roadmap alignment.
• Champion customer-centric product innovation by translating enterprise client requirements into scalable payment solutions and strategic product enhancements.
• Drive strategic growth initiatives across payment acceptance products while balancing risk, operational readiness, and client experience.
• Articulate product vision, define scope, prioritize backlog, establish goals, and provide direction for teams to design, develop, and deliver technology and processes for updating, upgrading technologies and vendor relationships.
• Engage with leaders, stakeholders, subject matter experts, scrum masters, project managers and delivery team companywide.
• Serve as an adept advisor to leadership.

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Proven expertise in Merchant Services, including merchant acquiring, payment processing, portfolio management, and payment technology solutions.
• Deep expertise across the payment’s ecosystem, including payment gateways, orchestrators, processors, acquirers, card networks, tokenization, fraud management, settlement, and digital payment infrastructure.
• Proven experience launching, managing, and commercializing payment products and services, including payment gateways, digital wallets, ACH solutions, recurring billing, invoicing, tokenization, and e-commerce payment platforms.

Desired Qualifications:

• Experience serving as the primary liaison between internal stakeholders, external partners, and third-party payment providers to drive product enhancements, issue resolution, roadmap execution, and strategic partnership alignment.
• Proven success commercializing and scaling payment solutions through strategic partnerships, reseller channels, and enterprise go-to-market initiatives.
• Deep understanding of complex payment ecosystems, including support for large enterprise clients across e-commerce, omnichannel, government, healthcare, utilities, and B2B payment environments.
• Knowledge of payment technologies and platforms such as CyberSource, Visa Acceptance Solutions, FIS, and related payment processing, gateway, and acceptance solutions.
• Strong background supporting and optimizing third-party payment gateway solutions such as CyberSource, Authorize.net, Stripe, Adyen, Worldpay, Fiserv, and similar enterprise payment technologies.
• Demonstrated ability to drive payment modernization initiatives by aligning product strategy, customer needs, and market opportunities with scalable payment capabilities and revenue-generating solutions.
• Deep understanding of payment operations, transaction flows, security requirements, fraud mitigation, and merchant acceptance strategies across complex payment environments.
• Experience developing business cases, product strategies, pricing models, adoption plans, and commercialization frameworks that drive revenue growth and client adoption.
• Strong knowledge of PCI compliance, payment security, fraud management, tokenization, digital payments, and emerging payment technologies.
• Demonstrated ability to translate customer needs, business requirements, and market opportunities into scalable product capabilities, prioritized roadmaps, and successful delivery plans.
• Experience leading large-scale transformation programs and managing multiple concurrent initiatives across product, technology, operations, and business teams.
• Strong analytical and problem-solving skills with the ability to synthesize complex information into actionable insights, strategic recommendations, and measurable outcomes.
• Proven ability to influence and lead within highly matrixed organizations, building strong partnerships across stakeholders at all levels.
• Exceptional written, verbal, and executive communication skills, with experience presenting complex operational, technical, and business concepts to senior leadership and key stakeholders.

Posting Locations:

• 401 Las Colinas Blvd W Bldg B – Irving, Texas, 75039
• 550 S. Tryon – Charlotte, North Carolina, 28202
• 800 S. Jordan Creek Parkway – West Des Moines, Iowa, 50266

Job Expectations:

• Ability to work at one of the locations in the job posting.
• This position does not offer relocation assistance.
• This position currently offers a hybrid work schedule.
• This position does not offer VISA sponsorship.
• Specific compliance policies may apply regarding outside activities and/or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.