Priority Support L3 - Network Engineer Manager

About this role:

Wells Fargo is seeking a Priority Support L3 Network Engineer manager to join our Network Operations organization. This role provides advanced, high touch operational support for Wells Fargo’s most critical network services and environments. As a Level 3 engineer, you’ll be responsible for deep technical troubleshooting, rapid issue resolution, and close coordination with engineering teams and vendors during high impact incidents. This role is hands on, fast paced, and focused on operational stability and customer outcomes.

In this role, you will:

• Serve as Level 3 escalation support for complex and high severity network incidents impacting critical services
• Lead advanced troubleshooting efforts across enterprise network environments, including routing, switching, firewalls, load balancers, proxies, and SD WAN
• Actively participate in Major Incident Management bridges, providing technical leadership, accurate updates, and clear remediation guidance
• Perform break fix configuration changes and support emergency restorations to stabilize impacted services
• Partner closely with Network Engineering, Architecture, and Service Management teams to restore service and reduce recurrence
• Engage directly with strategic vendors and TAC organizations for escalations, root cause analysis, and long term fixes
• Analyze packet captures and telemetry using tools such as Sniffer and Infinistream to isolate complex network behavior
• Review change related incidents to identify patterns, risks, and opportunities to improve operational discipline
• Provide detailed incident documentation, timelines, and post incident technical input to support root cause analysis
• Support on call rotations, including after hours and weekend coverage, for Priority Support customers and platforms

Required Qualifications:

• 7+ years of Network Engineering experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3+ years of management or leadership experience
• Demonstrated experience in network operations, priority support, or equivalent through work experience, training, military service, or education
• Proven ability to troubleshoot and resolve complex network issues in large scale enterprise environments

Desired Qualifications:

• 5+ years of hands on network support experience in a NOC, Priority Support, or advanced operations environment
• Strong working knowledge of routing and switching protocols including OSPF, BGP, and related technologies
• Extensive experience with enterprise networking platforms including Cisco routers and switches, firewalls, and wireless infrastructure
• Hands on experience supporting firewalls, load balancers such as F5, proxy platforms, and complex IP architectures
• Strong understanding of IP subnetting, Layer 2 through Layer 4 networking, QoS, MPLS, and SD WAN
• Experience with Arista networking platforms is a plus
• Ability to clearly communicate complex technical issues to both technical and non technical audiences
• Experience supporting high impact incidents under time pressure while maintaining operational discipline
• Familiarity with automation and scripting in a network operations context, including Ansible or Python, is a plus
• Certifications such as CCNA, with progress toward or completion of CCNP level certifications preferred

Job Expectations:

• Strong analytical mindset with a focus on fast, accurate problem resolution
• Ability to work calmly and effectively during major incidents and service disruptions
• Experience collaborating across operations, engineering, and vendor teams
• Strong documentation skills with attention to detail and operational transparency
• Commitment to continuous improvement, operational excellence, and risk reduction
• Hybrid work model based on business needs
• Exposure to mission critical, large scale global network environments
• Opportunity to work closely with senior engineers, architects, and leadership
• Access to training, certifications, and career growth within Network Operations and Engineering

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.