Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Unix, Oracle, production support with ITIL process, Monitoring tools (Geneos, Grafana, Splunk, AppD), Autosys, Cron, Websphere, Apache, Tomcat, Kafka, MQ, Ansible, AIX

Job Expectations:

• Application Support role to support Wires application 12x7 production environment.

• Essential to maintaining operational stability, managing high-severity incidents, conducting problem investigations, and supporting time-sensitive production changes.

• Role demands strong domain expertise in the end-to-end Wires lifecycle, including transaction flows and integrations with interfacing systems and clearing houses such as FED and CHIPS.

• Pivotal in planning and executing major migrations, which directly impact business continuity.

• The position plays a key role in cross-functional coordination with infrastructure, database, and development teams to ensure high availability, system resilience, and regulatory compliance.

• L3 Support experience with strong ITIL process and strong troubleshooting skills.
• Strong knowledge on Database, MQ and middleware technologies.
• Monitor application health, performance, and batch processes
• Ensure SLA adherence and minimal downtime
• Handle incidents, problems, and service requests. Perform root cause analysis (RCA) for recurring and major incidents.
• Participate in post-incident reviews and continuous improvement initiatives
• Support change deployments, patching, and release activities
• Stonge knowledge on monitoring tools and proactively act on alerts and dashboards using Splunk, Geneos and Grafana
• Hands-on experience in automation using shell/pearl/Python and AI tools.
• Performance tuning and capacity monitoring
• Experience with financial or payment systems domain

Knowledge of CI/CD pipelines and deployment support

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.