Lead Product Manager - Unsecured Lending Operations

About this role:

Wells Fargo is seeking a Lead Product Manager for Unsecured Lending Operations. This role will partner closely with the Operations Leadership and Technology to identify end user needs and deliver products in alignment with the vision set for Unsecured Lending Operations. The successful candidate will collaborate to understand, organize, and prioritize work for scrum teams, have experience with Agile principles, leverage AI tools proficiently, and demonstrate a passion for continuous improvement of processes and end user experiences.  

In this role, you will: 

• Deliver on the product area vision, priorities and strategy​ while managing risk and ensuring regulatory and policy compliance. 
• Collaborate with the product manager on the overall product vision. 
• Identify and build relationships with key partners and stakeholders to communicate product priorities while soliciting and incorporating feedback on requirements where needed. 
• Actively own the prioritization of a clearly understood product backlog aligned to product area vision and goals. 
• Coordinate with other product owners in service of the end user experience where required. 
• Define and refine user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team. 
• Responsible for ensuring that all known work is added to the backlog and made transparent.​ 
• Maintain a healthy backlog of items that are linked appropriately (Story → Feature). 
• Accept user stories after they have met the acceptance criteria and the definition of done. 
• Identify and resolve sequencing and prioritization conflicts for your area. 
• Demonstrate continuous growth in understanding customer, user, and company needs related to the product.
• Maintain continuous and cadenced communication with the product manager and delivery teams. 
• Coordinate as needed with product analysts, delivery coordinators, POs, and supporting roles. 
• Manage trade-offs and executing daily backlog prioritization and refinement. 
• Leverage AI tools effectively to deliver value in an efficient manner for our stakeholders.

Required Qualifications: 

• 5+ years of Product Management, product development, strategic planning, process management, change delivery experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications: 

• Experienced Product professional with expertise supporting Operations functions, preferably in Credit Card Originations.
• Previous Product Owner experience and/or certification.
• Experience with Agile practices, frameworks (e.g. Scrum) and workflow, and collaboration tools, such as Confluence, and Jira.
• A history of developing products and services for Origination Operation functions specific to Unsecured Consumer Lending products.
• Experience gathering user/business requirements and translating them into features and user stories.
• Creating, refining, and reviewing user stories, getting approval on stories from Product Owner / Product Manager.
• Defining acceptance criteria and reviewing with Product Owner / Product Manager and stakeholders for alignment.
• Successful record leveraging agile practices and data to drive business outcomes.
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members.
• Comfortable with ambiguity and facilitating discussions to explore the best possible solutions.
• Experience identifying risks and partnering with appropriate teams and stakeholders to mitigate.
• Strong presentation (verbal and written) communications skills are required, as this role will provide analysis and recommendations to senior leaders.
• Ability to manage and work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
•  Strong collaborator and empathetic listener who works with diverse groups to solicit multiple perspectives.
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills.
• 3+ years of Credit Card or Small Business Credit card operations experience a plus.
• Splitting or slicing complex product features into vertical slices of work that teams can execute against 
• Supporting the Product Area teams to define non-functional requirements and tech enablers. 
• Participating in Prioritization & Planning, Feature Refinement, Sprint planning and Backlog refinement events 
• Facilitating syncs with Product Managers and Product Owners to verify health of the Product, track escalated risks/issues, and share analytics. 
•  Identifying and communicating improvement opportunities for the next planning increment 
•  Works with delivery team to support data conditioning for testing. 
• Coordinating with Product Owners/Managers to ensure alignment on Product vision, dependencies and strategy. 

Job Expectations:

• This position is not eligible for Visa sponsorship
• Candidate must reside within a reasonable commute to a location listed in the posting
• Ability to travel up to 10% of the time.

Primary Location:

• 401 Las Colinas Blvd. W Bldg. A, Irving TX 75039

Other Location:  

• 2200 Concord Pike, Wilmington, DE 19803
• 1525 W W.T. Harris Blvd., Charlotte, NC 28262
• 800 S. Jordan Creek Pkwy, West Des Moines, IA 50266

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.