Fraud & Claims Operations Associate - Right to Documentation Team

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About this role:

Wells Fargo is seeking a Fraud & Claims Operations Associate for the Right to Documentation Team within Fraud & Claims Management. In this role, team members review and process claim-related documentation, ensure required customer documentation is received and validated, manage claim queues, and support the resolution of fraud claims. The team handles a variety of fraud claim types, including debit card, ATM, and online fraud claims, while adhering to established policies, procedures, and quality standards throughout the claims review process.

In this role, you will:

• Process and fulfill documentation requests in compliance with Regulation E requirements
• Participate in researching and examining complex transactions and referrals in order to prevent and detect fraud activities, policy violations, and merchant disputes with low to high risk within fraud and claims functional area
• Review complex transactions and referrals to prevent and detect fraud activities, policy violations, and merchant disputes in low to high-risk tasks and deliverables
• Receive direction and exercise judgment within defined parameters while developing an understanding of investigative techniques and all facets of portfolios serviced by the division to quickly examine information and determine liability as well as impact of each case
• Provide financial or business evidence and detailed data detecting patterns, trends, anomalies, and schemes in both transactions and relationships across multiple businesses or products to the more experienced management as well as specialists working within the team

Required Qualifications:

• 6+ months of Customer Service, Financial Services, Fraud, Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications :

• Knowledge of Regulation E requirements and their application to fraud and claims processing.
• Experience managing ADCC (ATM/Debit Card Claims), including both fraud and non-fraud claims.
• Understanding of OFC (Online Fraud Claims) and ONFC (Online Non-Fraud Claims) processes.
• Familiarity with ATM, ACH, and BACNF (Branch and Check Non-Fraud) claim processing.
• Knowledge of Visa operating rules and chargeback procedures.
• Experience reviewing, validating, and processing customer-submitted documentation for fraud and dispute claims.
• Knowledge of Right to Documentation requirements under Regulation E.
• Experience working documentation queues and meeting service level agreements (SLAs).
• Experience identifying discrepancies, missing documentation, and potential process exceptions.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent organizational skills with the ability to manage multiple priorities effectively.
• Ability to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.
• Proficiency in Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint.

Schedule:

• Monday-Friday  7:30 AM - 4:30 PM
• Monday- Friday  8:00 AM – 4:30PM

Job Expectations:

• Ability to work additional hours as needed to support business needs.
• Must be able to work on-site at the posted location.
• Hybrid schedule: alternating one week in-office and one week remote (based on listed location)
• This position is not eligible for visa sponsorship
• Relocation assistance is not available

Job Locations:

• 107689 2850 S Price Rd., E Building, Chandler Campus, Chandler , AZ

**Required location(s) listed above. **Relocation assistance is not available for this position

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.