Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4+ years of experience supporting enterprise-scale application and infrastructure platforms.
• Experience managing high-severity incidents, problem management activities, and operational escalations.
• Experience implementing automation and process improvement initiatives within an enterprise operations environment.
• Experience supporting mission-critical production systems in a highly regulated environment.
• Strong troubleshooting and analytical skills with the ability to manage complex technical issues across multiple technology domains.
• Experience supporting Microsoft 365 technologies, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Intune.
• Experience supporting enterprise messaging and communication platforms such as RightFax, FaxCom, Proofpoint, FireEye, and Sentrion.
• Knowledge of regulated messaging and archiving platforms including Vantage, Smarsh, ZL, AVP, and Theta Lake.
• Experience with enterprise monitoring and observability tools such as Splunk, Grafana, Prometheus, Elastic, Aternity, and ThousandEyes.
• Experience supporting Microsoft Azure cloud platform
• Knowledge of high availability, disaster recovery, business continuity and capacity planning.
• Experience with scripting and automation using PowerShell, SQL, or similar technologies.
• Strong verbal and written communication skills with the ability to present technical information to both technical and non-technical audiences.
• Experience working across geographically distributed teams in a global enterprise environment.
• Ability to prioritize competing tasks and effectively manage work in a fast-paced operational environment.
• Knowledge of Agile, ITIL, change management, incident management, and problem management practices.

Job Expectations:

• Provide advanced operational support for critical enterprise communication and collaboration technologies, ensuring high availability, stability, and performance.
• Lead troubleshooting and resolution of complex incidents, outages, and service degradation issues while minimizing business impact.
• Drive operational excellence through automation, process optimization, and reduction of manual effort and operational toil.
• Partner with engineering, architecture, security, and infrastructure teams to implement technology strategies and support modernization initiatives.
• Support platform transformation efforts, including cloud adoption, resiliency improvements, and application modernization programs.
• Implement and maintain monitoring, alerting, observability, and performance management capabilities across supported platforms.
• Analyze operational trends and identify opportunities to improve reliability, scalability, security, and service performance.
• Participate in technology upgrades, infrastructure migrations, vulnerability remediation, and disaster recovery initiatives.
• Function as a technical escalation point during major incidents and support problem management activities to identify root causes and preventive measures.
• Contribute to the adoption of Site Reliability Engineering (SRE) practices, including service level objectives, error budgets, operational health metrics, and continuous improvement initiatives.
• Collaborate with cross-functional stakeholders to ensure compliance with Wells Fargo technology risk, security, audit, and change management requirements.
• Develop and maintain operational documentation, knowledge articles, support procedures, and recovery runbooks.
• Provide technical mentoring and knowledge sharing to junior engineers and operations team members.

• Engage with third-party technology vendors and service providers to support issue resolution, upgrade planning, and platform enhancements
• Support large-scale enterprise messaging, collaboration, and regulated communications platforms serving a global user base.
• Drive adoption and maturity of Site Reliability Engineering (SRE) practices, including toil reduction, reliability improvements, and operational automation.
• Lead major incident response efforts and contribute to root cause analysis and preventive remediation activities.
• Participate in platform roadmap initiatives, upgrades, migrations, and cloud transformation programs.
• Partner with engineering and architecture teams to improve platform resiliency, scalability, and operational efficiency.
• Leverage monitoring and observability tools to proactively identify and resolve operational issues.
• Ensure compliance with enterprise security, audit, risk management, and regulatory requirements.
• Support 24x7 production environments through operational readiness, on-call rotations, and escalation support as required.
• Contribute to continuous service improvement initiatives focused on automation, operational efficiency, customer experience, and platform reliability.
• Mentor junior engineers and foster a culture of technical excellence, collaboration, continuous learning, and innovation.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.