Senior Technology Business Systems Consultant

About this role:

Wells Fargo is seeking a Senior Technology Business Systems Consultant within the Chief Technology Office to support Technology Availability and Service Level Management policies and standards, risk, and regulatory initiatives.

This role partners across technology, business, and risk teams to solve complex problems, improve operational practices, support regulatory engagements, and help mature Technology Availability and Service Level Management capabilities.

In this role, you will:

• Partner with technology, business, and risk teams to assess and improve Technology Availability and Service Level Management and broader IT Service Management (ITSM) processes and controls.  
• Lead walkthroughs and support regulatory examinations, audits, risk assessments, and control evaluations across the ITSM function, serving as the primary point of contact for risk and regulatory inquiries while coordinating evidence, analyzing control effectiveness, and driving remediation activities.
• Investigate complex operational, technology, and risk-related challenges, gathering information from multiple stakeholders and translating findings into actionable recommendations.
• Provide consulting and guidance to technology teams to ensure IT Service Management (ITSM) practices, processes, and controls align with enterprise standards, industry frameworks (e.g., ITIL, COBIT, FFIEC), regulatory requirements, and strategic objectives.
• Evaluate existing processes and design future-state solutions that improve operational efficiency, strengthen controls, reduce risk, and enhance service delivery through automation and standardization.
• Analyze and document service performance, availability, and related operational data to identify trends, risks, and opportunities for process optimization and automation.
• Support the development and execution of strategies to address highly complex and unique scenarios, leveraging strong analytical skills, business systems knowledge, and an understanding of technology service management to implement scalable solutions.
• Build strong partnerships across technology, risk, and business organizations to influence outcomes, resolve challenges, and drive sustainable improvements.

Required Qualifications:

• 4+ years of Technology Business Systems Consulting, Business Systems Analysis, Technology Risk, IT Service Management, Technology Operations, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• 2+ years of experience creating, maintaining, and managing reports, metrics, dashboards, and management presentations.
• 2+ years of experience supporting Availability Management, Service Level Management, IT Service Management, or related technology service processes.
• 2+ years of experience with Risk Management
• 1+ years of experience with ServiceNow ITSM products and related offerings.

Desired Qualifications:

• Demonstrated ability to quickly learn complex business, technology, risk, or operational domains and apply that knowledge to solve problems, improve processes, and support business objectives
• Strong written and verbal communication skills, including the ability to effectively present complex technology, operational, and risk management concepts to technical and non-technical audiences.
• Strong problem-solving and analytical skills, with the ability to assess risks, identify trends, and recommend practical solutions.
• Experience building relationships and influencing outcomes across technology, business, risk, and compliance organizations.
• Experience with ServiceNow or similar service management, workflow, or governance platforms, and an interest in leveraging automation, AI/ML, predictive analytics, and emerging technologies to improve technology operations and service delivery.
• Knowledge of industry frameworks including COBIT 2019, FFIEC, and ITIL.

Job Expectations:

• Telecommuting is not an option for this position
• This position offers a hybrid work schedule
• Relocation assistance in not available for this position
• This position is not eligible for visa sponsorship

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.