Commercial Lending Servicing Specialist

About this role:

Wells Fargo is seeking a Commercial Lending Servicing Specialist

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 6+ or more years of commercial loan servicing, syndicated loan operations, agency servicing, bilateral loan administration, trade settlement, or comparable experience demonstrated through work experience, training, military experience, or education.
• Demonstrated end-to-end experience administering complex commercial loan transactions.
• Experience reviewing and interpreting commercial credit agreements and related servicing documentation.
• Experience resolving complex loan, cash, payment, lender-position, documentation, reconciliation, or system exceptions.
• Experience with Agency, Member, syndicated, participation, or bilateral loan structures.
• Experience performing transaction quality reviews, control checks, or operational risk assessments.
• Experience providing technical guidance, work direction, training, or coaching to other servicing employees.
• Demonstrated ability to coordinate issue resolution across multiple business, operations, risk, or control teams.
• work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:

• Experience in Commercial Loan Servicing, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:

• Exposure to syndicated loans, agency loans, bilateral loans, participations, trade settlements, or foreign loan originations.
• Basic understanding of commercial loan documentation and the loan lifecycle.
• Experience with Loan IQ or another commercial loan servicing platform.
• Experience working with service requests, work queues, transaction trackers, or workflow-management tools.
• Basic reconciliation, accounting, or cash-processing knowledge.
• Experience supporting loan modifications, account maintenance, funding, payments, or rebooking.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Ability to research problems and distinguish between routine matters and issues requiring escalation.
• Ability to manage multiple priorities in a deadline-driven processing environment.
• Ability to work independently after receiving instructions and collaboratively within a team.

Job Expectations:

• Administer or provide technical oversight for complex Agency, Member, syndicated, bilateral, participation, and related commercial loan transactions.
• Review and interpret complex credit agreements, amendments, assignment documents, funding notices, fee provisions, servicing instructions, and related legal or operational documentation.
• Translate contractual servicing provisions into required operational actions, validations, system updates, payment activities, controls, and stakeholder communications.
• Lead the resolution of complex or escalated transaction inquiries involving documentation, funding, cash, lender positions, servicing calculations, trade settlements, collateral, or systems.
• Coordinate and reconcile loan advances, repayments, principal, interest, fees, receivables, payables, and lender or member-bank positions.
• Process or oversee letters of credit, assignments, loan trades, funding events, amendments, rollovers, repricing events, paydowns, and other complex servicing activities relevant to the assigned process.
• Review transaction inputs, calculations, supporting documentation, system entries, approvals, and financial movements.
• Perform or oversee risk-based quality-control reviews of complex transactions.
• Identify errors, breaks, control gaps, recurring defects, or unclear procedures and ensure appropriate correction, escalation, and documentation.
• Manage complex service requests within established service-level agreements and ensure required validation is completed before closure.
• Serve as a point of escalation for servicing employees, internal partners, customers, lenders, member banks, and other financial institutions.
• Determine the appropriate escalation path when documentation is ambiguous, instructions conflict, required approvals are missing, or a request falls outside established authority.
• Lead issue resolution requiring coordination among Deal Administration, Quality Control, Collateral, Sales, Legal, Risk, Control, Technology, Finance, and other Operations teams.
• Communicate the issue, financial or operational impact, required action, accountable party, target completion, and escalation status to relevant stakeholders.
• Provide day-to-day technical guidance, coaching, and mentoring to less-experienced servicing employees.
• Train team members on Agency and Member loan processes, servicing documentation, transaction controls, reconciliation requirements, and exception handling.
• Support workload prioritization during high-volume periods, complex transaction events, staffing gaps, or critical deadlines.
• Review procedures, job aids, training materials, and control documentation for operational accuracy and completeness.
• Lead or materially contribute to root-cause analysis, defect reduction, process improvement, control remediation, and operational change initiatives.
• Identify opportunities to reduce manual work, handoff failures, transaction delays, repeat inquiries, and operational risk.
• Support implementation of approved process changes and help assess employee readiness.
• Maintain complete and accurate transaction records, approvals, supporting documentation, correspondence, and audit evidence.
• Exercise independent judgment within established authority, policies, procedures, risk limits, and control requirements.
• Escalate material financial, customer, regulatory, compliance, or operational risks through the appropriate governance channels

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.