Lead Commercial Lending Servicing Representative

Wells Fargo is seeking a Lead Commercial Lending Servicing Representative

In this role, you will:

• Provide training and guidance to less experienced Commercial Loan Servicing representatives in interpreting and understanding complex policies as well as managing cross group projects

• Research, respond to and resolve complex inquiries

• Train others on complex loan agency inquiries and servicing language in loan documentation and interpretation, as well as an understanding of financial services and customer support

• Coordinate and reconcile all loan advances and payments with member banks and customers and books letters of credit

• Support loan trading and assignments

• Prioritize work and provide day to day work leadership and mentorship to the support team

• Lead or contribute to customer issue resolutions that require coordination amongst various teams

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Interact with internal customers

• Receive direction from leaders

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4+ years of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Administer or provide technical oversight for complex commercial loan transactions where Wells Fargo acts as a participating or member bank.
• Serve as a subject-matter resource for syndicated, participated, member-bank, bilateral, and related commercial loan servicing activities.
• Review and interpret complex credit agreements, amendments, agent-bank notices, assignment documents, fee provisions, funding instructions, and other transaction documentation.
• Translate complex or nonstandard servicing provisions into required system, financial, validation, control, and recordkeeping actions.
• Lead the processing or resolution of complex advances, repayments, interest and fee events, rollovers, repricing events, modifications, assignments, paydowns, and maturity transactions.
• Assess situations in which agent-bank instructions, system records, executed documentation, or participant positions appear inconsistent.
• Determine the appropriate servicing action or escalation path within established authority, policies, procedures, and control requirements.
• Coordinate and reconcile complex principal, interest, fees, receivables, payables, cash movements, and participant positions.
• Lead resolution of complex or recurring reconciliation breaks, unmatched cash items, payment differences, system issues, and transaction discrepancies.
• Perform or oversee risk-based quality reviews of complex and higher-risk transactions.
• Review transaction calculations, system entries, approvals, supporting evidence, financial movements, and control execution.
• Identify material errors, missing approvals, documentation concerns, control gaps, or potential financial impact and ensure appropriate correction and escalation.
• Serve as the primary escalation point for complex servicing inquiries from employees, agent banks, customers, business partners, managers, and control functions.
• Lead issue resolution requiring coordination across Deal Administration, Quality Control, Collateral, Finance, Legal, Risk, Control, Technology, and other Operations teams.
• Provide clear escalation communication that identifies the issue, transaction impact, risk, required decision, responsible party, and target resolution.
• Respond to significant complaints or servicing concerns within assigned authority and coordinate senior-level review when required.
• Provide technical guidance, coaching, and mentoring to S2 and S3 servicing employees.
• Train employees on participant loan structures, servicing documentation, system processing, reconciliations, quality expectations, controls, and exception handling.
• Support day-to-day work prioritization during critical transaction events, high-volume periods, staffing gaps, or time-sensitive deadlines.
• Review and provide input on procedures, job aids, control documentation, and training materials.
• Lead or materially contribute to root-cause analysis, defect reduction, process improvement, control remediation, and operational change initiatives.
• Identify trends in processing errors, delayed transactions, reconciliation breaks, repeat inquiries, or control failures and recommend sustainable corrective action.
• Partner with managers and control functions to strengthen servicing controls and reduce operational risk.
• Support readiness for quality reviews, internal testing, audits, and regulatory examinations by ensuring transaction evidence and procedures are complete.
• Exercise advanced independent judgment within established authority and escalate material financial, customer, regulatory, compliance, or operational risks.
• Maintain professional and effective relationships with agent banks, internal partners, and other authorized stakeholders.
• Extensive experience servicing syndicated, participated, member-bank, bilateral, or comparable complex commercial loans.
• Demonstrated end-to-end experience administering complex commercial loan transactions.
• Experience reviewing and interpreting commercial credit agreements, amendments, agent-bank notices, assignment documents, and related servicing requirements.
• Experience resolving complex loan, payment, cash, participant-position, documentation, reconciliation, or system exceptions.
• Experience performing transaction quality reviews, control checks, or operational risk assessments.
• Experience serving as an escalation point for complex servicing issues.
• Experience providing technical guidance, training, coaching, or work direction to other servicing employees.
• Demonstrated ability to lead issue resolution across multiple operations, business, risk, control, legal, or technology teams.
• Strong analytical judgment, stakeholder communication, and decision-making skills.
• Advanced knowledge of participated and member-bank loan structures and servicing responsibilities.
• Strong working knowledge of Loan IQ or a comparable commercial loan servicing platform.
• Advanced experience interpreting complex credit agreement and amendment provisions.
• Experience with loan assignments, trades, settlement activity, or changes in participant positions.
• Strong knowledge of principal, interest, fee, lender-share, receivable, payable, and cash calculations.
• Experience with complex amendments, restructurings, paydowns, repricing, rollovers, funding events, and maturity transactions.
• Experience identifying financial, operational, documentation, customer, or control risk in loan servicing activities.
• Strong understanding of maker-checker controls, segregation of duties, approval authority, records management, and audit readiness.
• Experience conducting root-cause analysis and leading process or control improvements.
• Experience developing procedures, job aids, training content, or operational standards.
• Ability to explain complex transaction requirements clearly to employees and stakeholders.
• Ability to prioritize critical work and make sound risk-based decisions under tight deadlines.
• Bachelor’s degree in finance, accounting, business administration, economics, or a related field.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.