Commercial Lending Servicing Associate - Commercial loan servicing, Loan IQ

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Associate.

Individuals who can independently manage servicing activities and customer issues across multiple internal and external stakeholders.

The successful candidate will combine commercial lending knowledge, customer focus, systems-of-record proficiency, operational risk judgment, and process-improvement capability. The specialist will translate servicing requirements into accurate operational actions and drive assigned matters through resolution.

This is a professional individual-contributor role. The specialist may train or guide peers but does not necessarily hold formal people-management responsibility.

In this role, you will:

• Provide support for servicing activities for commercial products, commercial real estate, and problem loans
• Coordinate resolution of open issues with customers; and interact with internal and external customers
• Provide customer service, loan and regulatory diligence, and ongoing portfolio maintenance, related to low to medium tasks and deliverables
• Evaluate and upload data into the systems of record
• Serve as an escalation point in the resolution of client issues
• Receive direction from supervisor and exercise judgment within defined parameters which developing understanding of function, policies, procedures, and compliance requirements
• Provide guidance and training to peers
• Ensure compliance with all bank policies, procedures, and regulatory requirements
• Provide information to managers, functional colleagues, and stakeholders, including internal or external customers if applicable

Required Qualifications:

• 6+ months of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Commercial Loan Servicing experience supporting Commercial Real Estate, Construction, Agency, Syndicated, Participated, and Bilateral loan portfolios, with strong expertise in the Loan IQ platform.
• Experience reviewing loan-servicing documentation and translating requirements into operational actions.
• Experience in maintaining and validating information in commercial lending systems of record i.e. Loan IQ.
• Experience resolving customer, transaction, documentation, system, or operational issues.
• Working knowledge of commercial lending products, the loan lifecycle, operational controls, and regulatory requirements.
• Experience coordinating with multiple internal or external stakeholders.
• Strong analytical, risk-evaluation, problem-solving, and decision-making skills.
• Ability to manage multiple assignments in a high-volume and deadline-driven environment.
• Identifying procedural gaps and recommending practical improvements.
• Reducing avoidable rework, repeat exceptions, and customer impact.
• Maintaining complete and audit-ready servicing records.
• Providing peers with useful technical guidance and training.

Job Expectations:

• Strong written, verbal, interpersonal, and customer-management skills.
• Shift timings: Night shifts (6:30 PM IST onwards) flexible to work on different shifts based on business requirement.
• Team to follow US holiday calendar.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.