Senior Fraud & Claims Operations Representative

About this role:

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative Payment Card Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions

• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area

• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses

• Provide subject matter knowledge and interpretation of procedures to less experienced staff

• Interact with fraud and claims functional area on a wide range of information as well as with external customers

Required Qualifications:

• 2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Banking, financial services, or operations experience, including fraud prevention, risk mitigation, or transaction review

• Experience identifying and investigating potential fraud or high-risk activity, with the ability to take appropriate action to prevent financial loss

• Experience researching, analyzing, and resolving complex financial transactions while determining appropriate next steps

• Proficiency with fraud and risk management systems, including PREVENT, RMS, LexisNexis, and HOGAN

• Strong analytical and problem-solving skills with exceptional attention to detail and accuracy

• Customer service and call center experience in a fast-paced, results-oriented environment

• Ability to make sound, independent decisions with urgency while balancing risk and customer impact

• Demonstrated ability to navigate multiple applications, systems, and research tools to efficiently gather and evaluate information

• Excellent verbal, written, and interpersonal communication skills

• Self-motivated with the ability to work independently and manage priorities with minimal supervision in a structured environment

• Skilled at delivering exceptional customer experiences, including active listening, information gathering, issue resolution, and handling complex customer inquiries

• Bachelor's degree or higher in Criminal Justice or a related field

• Anti-Money Laundering (AML) Certification

Job Expectations:

• Location:
  2850 S. Price Rd. Chandler, AZ 85286
  Ability to work on site per Wells Fargo's standard operating model in the listed location (hybrid schedule)
   

• Training Schedule:

  11/2/26 to 11/20: Mon – Fri 7am to 4pm AZ Time
   

• Schedule:

  M-F 9:30a-6p AZ MST or Tue-Sat 9:30a-6p AZ MST

  
  
  This position is NOT eligible for Visa sponsorship
  Must be able to attend full duration of required training period
  Ability to work additional hours as needed
  Must work on-site at the location posted

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.