Trader Voice Engineer

About this role:

Wells Fargo is seeking a Trader Voice Engineer to join our Infrastructure Engineering team. This role is responsible for designing, implementing, supporting, and enhancing the voice technologies that enable our trading and capital markets businesses to operate efficiently and securely. The ideal candidate will help deliver highly available, resilient, and compliant communication solutions, working closely with infrastructure, network, and business teams to support critical trading operations while driving platform modernization, operational excellence, and an exceptional end-user experience in a fast-paced financial services environment.

In this role, you will:

• Serve as the senior technical lead for Wells Fargo's global Trader Voice environment.
• Define the strategic roadmap for trader communications platforms, including voice turret, intercom, recording, and voice infrastructure technologies.
• Lead architecture and engineering efforts supporting trading floor voice communications and regulated voice recording solutions.
• Develop technology standards, lifecycle management strategies, and resiliency requirements for business-critical voice environments.
• Partner with Trading, Compliance, Risk, Information Security, Infrastructure, and Operations teams.
• Drive modernization initiatives involving cloud-enabled voice services, SIP technologies, and next-generation communications platforms.
• Lead technical assessments, vendor evaluations, and proof-of-concept activities.
• Provide guidance to engineering teams supporting: Trading turrets SIP infrastructure Session Border Controllers (SBCs) Voice recording platforms Microsoft Teams Voice Enterprise telephony systems
• Design and implement highly available disaster recovery and business continuity solutions.
• Ensure adherence to regulatory requirements relating to communications retention, surveillance, and recordkeeping.
• Provide executive-level technical consultation and recommendations on strategic voice initiatives.
• Mentor engineers and drive engineering best practices across the organization.
• Lead major incident response activities related to trader communications infrastructure.
• Drive continuous improvement efforts focused on stability, resiliency, and user experience.
• Collaborate with global technology teams across multiple geographic regions.
• Present technical strategy and engineering recommendations to executive leadership.

Required Qualifications:

• 7+ years of Technology Infrastructure Engineering and Solutions experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience with engineering solutions for IPC and Cloud 9 turret platforms
• Experience with compliance recording solutions.
• Knowledge of: Verba and Verint voice recording platforms
• Microsoft Teams Voice certification and enterprise deployment experience.
• Experience with Azure-based voice architectures.
• Financial industry trading floor support experience.
• Knowledge of operational risk and regulatory compliance requirements related to electronic communications.
• Experience managing strategic vendor relationships and service providers.

Job Expectations:

• Participate in after-hours support during critical incidents.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.