About this role:
Wells Fargo is seeking a Lead Technology Business Services Consultant to drive process transformation, automation, data-driven decision-making, and technology-enabled operational excellence. This role will partner with business and technology leaders to design scalable solutions, improve service quality, strengthen risk management, and deliver measurable business outcomes across complex, enterprise-wide initiatives.
In this role, you will:
· Lead and support the delivery of high-profile technology products and services for business-unit clients, contributing to large-scale solution planning within Technology Business Services.
· Drive service quality, operational efficiency, scalability, and cost-effectiveness across supported solutions.
· Partner with business and technology teams to assess customer needs and implement complex technical initiatives that impact multiple lines of business or the broader enterprise.
· Ensure compliance with applicable risk, control, and governance requirements, collaborating with stakeholders to implement key risk-management initiatives.
· Exercise sound judgment in complex, multifaceted situations while managing multiple medium-scale technology and transformation efforts, influencing broader teams, and advancing new initiatives.
· Collaborate with technology teams and senior leaders across Technology Business Services to resolve complex information technology issues and deliver practical, customer-focused solutions.
· Provide strategic guidance on adopting and leveraging emerging technologies to improve productivity, controls, service delivery, and business outcomes.
Required Qualifications:
· 5+ years of Information Technology experience supporting business services, or equivalent experience demonstrated through a combination of work experience, training, military experience, or education.
· Process Excellence & Transformation: Deep expertise in process engineering, Lean Six Sigma, business process management (BPM), workflow redesign, standardisation, and continuous improvement.
· Automation & Digital Solutions: Proven experience identifying, designing, and implementing automation solutions using Microsoft Power Platform, including Power Automate and Power Apps, as well as workflow orchestration tools and intelligent automation technologies.
· AI Enablement & Emerging Technologies: Demonstrated ability to apply Generative AI and Agentic AI solutions, such as Microsoft Copilot, Claude, Tachyon, or comparable platforms, to improve productivity, streamline processes, and increase operational efficiency. The emphasis is on practical business application rather than deep AI engineering.
· Data Analytics & Insights: Strong analytical capability with experience in Power BI, operational metrics, dashboard development, capacity planning, process intelligence, and data-driven decision-making.
· Operational Excellence Leadership: Demonstrated success leading large-scale transformation programmes that deliver measurable improvements in efficiency, quality, productivity, risk reduction, and employee experience.
· Stakeholder & Change Management: Strong executive communication, influencing, and cross-functional leadership skills, with the ability to drive adoption, manage change, and foster a culture of continuous improvement.
Desired Skills:
· Microsoft Power Platform, including Power Automate and Power Apps
· Microsoft Copilot and other Generative AI or Agentic AI platforms
· Power BI and operational dashboarding
· Process mining tools, such as Celonis or equivalent
· SharePoint, Visio, Lucidchart, Jira, or Azure DevOps
· Intelligent automation and workflow orchestration platforms
Posting End Date:
27 Oct 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
