Senior Analytics Consultant

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About this role:

Wells Fargo is seeking a Senior Analytics Consultant focused on data analytics and automation solutions supporting forecasting, risk identification, and operational decisioning. This role is strongly oriented toward business-domain data capture and automation, with a primary focus on exploring and analyzing large volumes of unsecured lending collections operations data.

The consultant will own the end-to-end analytics lifecycle for Unsecured Lending Operations use cases—including data discovery, business-logic translation to technical development and developing forecast models for collection and recovery business arena —while leveraging machine learning, NLP, and AI techniques where appropriate to enable scalable automation. The role emphasizes hands-on execution, rapid prototyping, and disciplined evaluation to ensure outputs are reliable, explainable, and aligned to business needs.

In this role, you will:

• Lead hands-on data discovery and domain data capture across unsecured lending collections operations, partnering with business and technology teams to identify source systems, define critical data elements, and establish fit-for-purpose datasets.

• Design, develop, and enhance forecast models that support staffing/capacity planning, treatment strategy evaluation, and inventory projection; quantify uncertainty and scenario impacts to inform planning decisions.

• Explore, profile, and analyze large-scale collections and recovery data (e.g., accounts, payment behavior, delinquency/roll rates, treatment strategies, contact outcomes, operational capacity, and agent performance signals) to surface actionable insights and decision opportunities.

• Own the end-to-end analytics lifecycle for prioritized use cases—including problem framing, requirements definition, data preparation, and data analysis output.

• Translate collections and recovery business logic (policies, treatment paths, segmentation, and operational constraints) into technical specifications and scalable implementations (SQL/Python workflows, reusable data transformations, and production-ready metrics).

• Build and automate risk identification signals for operational decisioning (e.g., early-warning indicators, drift detection, emerging loss pockets, operational bottlenecks), and integrate outputs into business routines and dashboards.

• Leverage machine learning, NLP, and AI techniques where appropriate to enable scalable automation—such as text mining of notes, disposition narratives, or correspondence; classification and prioritization; clustering and segmentation; and anomaly detection.

• Communicate findings and recommendations clearly to non-technical stakeholders, translating analytical results into operational actions, trade-offs, and measurable business outcomes.

• Collaborate cross-functionally with collections leadership, strategy, risk, compliance, and technology partners to align solutions with risk appetite, governance requirements, and real-world operational constraints.

• May mentor junior analysts/consultants by sharing best practices in data discovery, forecasting, automation design, and responsible use of ML/AI in operational environments.

Required Qualifications:

• 4+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven ability to develop, validate, and maintain forecasting and predictive models that support operational planning and decisioning (e.g., inventory projections, roll-rate/flow models, recovery forecasting, capacity/staffing planning, and scenario analysis).

• Strong hands-on experience with Python-based analytics and automation workflows working with large, complex datasets; advanced SQL proficiency required (SAS, Teradata, Snowflake).

• Demonstrated experience performing data discovery, source-to-target analysis, and building reusable data transformations (e.g., standardized metrics, dimensional models, or curated analytical datasets) with strong attention to data quality and lineage.

• Familiarity with machine learning, NLP, and applied AI techniques, and the judgment to apply them selectively to collections operations problems (e.g., text mining of agent notes, classification/prioritization, segmentation, and anomaly detection).

• Strong statistical foundation and practical experience with disciplined evaluation (back-testing, holdout validation, stability and sensitivity testing, and uncertainty quantification), with a focus on producing reliable and explainable outputs for business use.

• Strong communication and consulting skills, with the ability to translate analytical results into clear recommendations, trade-offs, and measurable business outcomes for both technical and non-technical stakeholders.

• Preferred: domain knowledge in unsecured lending collections and recovery (delinquency management, treatment strategies, customer contact operations, loss mitigation, and operational KPIs).

Job Expectations:

• Ability to travel up to 10% of the time.

• This position is NOT eligible for Visa sponsorship.

• Ability to work on site per Wells Fargo's standard operating model in one of the listed locations.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.