Home Lending Product Strategy Director

About this role:

Wells Fargo Home Lending is seeking a Product Strategy Director to provide strategic leadership across the Customer Acquisition, Retention, and Sales Experience product portfolio. This role is accountable for setting product direction, defining value, and governing outcomes across multiple product teams responsible for end‑to‑end customer lifecycle experiences.  

The Product Strategy Director focuses on portfolio clarity, strategic alignment, and measurable outcomes, while enabling Product Managers and Product Owners to deliver high‑quality customer and business value. Success in this role requires strong product judgment, executive influence, and the ability to responsibly apply emerging capabilities—including Artificial Intelligence—within a highly regulated environment.  

In this role, you will be responsible for:

Product Vision, Portfolio Strategy, and Value Direction

• Set and continuously evolve a customer‑anchored, insight‑driven product vision across end‑to‑end digital experiences, customer application, and sales enablement tools

• Translate enterprise and line of business priorities into clear portfolio strategies, roadmaps, and outcome‑based milestones

• Own portfolio‑level investment prioritization, resource allocation, and capacity planning to ensure optimal return on investment within risk and compliance guardrails

• Govern products and capabilities across the full lifecycle, from discovery and launch through optimization and scaling

Customer, Market, and Outcome‑Driven Decision Making

• Act as a trusted strategic advisor to Sales, Marketing, and Business leaders by grounding recommendations in deep customer, market, and performance insights

• Champion customer understanding through research, analytics, journey mapping, and closed feedback loops

• Govern prioritization frameworks that balance value, effort, risk, and capacity

• Drive relentless focus on measurable outcomes and benefits realization, not feature delivery

AI‑Enabled Product Innovation and Scalable Solutions

• Identify, sponsor, and scale opportunities to apply AI and automation across product discovery, decision‑making, delivery efficiency, and operating maturity

• Partner with Technology leadership to deliver reusable, platform‑oriented AI capabilities that improve speed, quality, and operational leverage

• Collaborate cross‑functionally to design AI‑enabled customer and sales experiences that improve conversion, effectiveness, and relationship management

Product Organization Leadership, Governance, and Executive Influence

• Manage and develop managers of Product Managers and Product Owners, including workforce planning, succession, performance management, and capability building aligned to enterprise product standards

• Build a strong, unified partnership with Technology, operating as a single leadership team

• Establish portfolio‑level success metrics, performance reviews, and course‑correction mechanisms

• Serve as the primary executive storyteller, influencing senior stakeholders and leading change across complex, matrixed organizations

• Foster a culture of learning, experimentation, and disciplined adoption of modern product and AI practices

Required Qualifications:

• 10+ years of experience in Product Management, Product Strategy, Digital Strategy, or related roles   

• 4+ years of management or leadership experience

Desired Qualifications:

• Experience applying AI, automation, or advanced analytics within digital products or sales enablement solutions  

• Experience serving banks, Fintechs, or other non-bank financial institutions

• Familiarity with responsible AI principles, governance, and operating within regulated environments  

• Experience driving transformation or operating model maturity across product organizations  

• Demonstrated experience leading complex, multi-platform product portfolios in large matrixed organizations

• Strong executive presence and communication with the ability to influence senior leaders and cross-functional stakeholders

• Proven ability to partner and build trusted partnerships with Technology, Sales, Marketing, Risk, Legal, Compliance, and other support partners

• Proven ability to define product strategy, influence senior stakeholders, and lead through ambiguity

• Strong customer experience, lifecycle management, and data‑driven decision‑making capabilities  

Job Expectations:

• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule. Telework or remote work setting is not available.

• Preferred location(s) listed below. Other locations within the Wells Fargo footprint may be considered.

Posting Locations:

• Charlotte, NC -1525 W WT Harris Blvd

• Des Moines, IA-800 S Jordan Creek Pkwy

• Minneapolis, MN- 600 Wells Fargo

• Irving, TX-401 Los Colinas Blvd 

• San Antonio, TX-4102 Wiseman Blvd

• Tempe, AZ -1150 W. Washington

• Wilmington, DE- 2200 Concord Pike

• Columbus, OH- 3075 Loyalty Circle

Posted Pay Range

• $185,000 to 300,000 annually

• May be considered for a discretionary bonus, Restricted Share Rights, or other long-term incentive awards

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.