Executive Technology Support - Lead Analyst

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About this role:

Wells Fargo is seeking an Executive Support Analyst who will join a highly visible team entrusted with providing technology support to some of the top leaders of one of the largest U.S. banks. This role goes beyond technical troubleshooting, it is about delivering white-glove, personalized service in a fast-paced environment where your work directly impacts executive productivity and decision making.

This is an ideal position for professionals who are polished, proactive and reliable. Whether you are an experienced executive support specialist of an emerging talent with strong IT skills and a service mindset, this role offers the opportunity to grow your career while working alongside senior leadership in a confidential and dynamic setting.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Guide complex technology projects with broad impact for the business

• Act as key participant in the plan development for Technology Operations

• Analyze complex technical operations challenges which require in-depth evaluation

• Conduct research and create reports and presentations on findings

• Lead the development of process and operational improvements

• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team

• Ensure quality and security of the solutions and address remediation's as needed

• Champion continuous improvement, including devising new strategies and new opportunities

• Set performance standards for the team and ensure operations achieve or exceed performance metrics

• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement

• Make decisions based on the understanding of the requirements that influence projects

• Lead teams to meet deadlines and drive new initiatives

• Review, approve, and implement recommended changes to plans

• Collaborate and consult with employees to resolve initiatives and achieve technology directives

• Act as a mentor for individuals

Required Qualifications:

• 5+ years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 2 years demonstrated experience providing white-glove IT support to C-suite executives

• Experience managing VIP incidents and escalations with urgency and professionalism

• Proven proficiency in supporting Microsoft 365 suite (Outlook, Teams, SharePoint, OneDrive, Excel, PowerPoint, Word)

• Strong knowledge of Windows and some macOS operating systems, including mobile platforms (iOS, Android)

• Experience with video conferencing technologies (Zoom, Teams Rooms, Webex, etc.)

• Understanding of networking fundamentals (VPN, Wi-Fi, LAN/WAN troubleshooting)

• Experience with device management platforms (Intune, SCCM)

• Ability to troubleshoot end-to-end (devices, networks, applications, and security tools) quickly and discreetly

• Strong executive presence and communication skills; able to simplify complex issues in plain language

• Demonstrated ability to work under high pressure with discretion, confidentiality, and professionalism

• Experience in regulated industries (financial services preferred) with awareness of compliance and risk

• Ability to anticipate needs, proactively resolve issues, and maintain discretion and confidentiality

• Deep understanding of corporate IT policies, compliance, and security protocols

• Ability to navigate complex enterprise processes (e.g., onboarding/offboarding, access provisioning, procurement)

• Skilled in workflow optimization and identifying opportunities for automation or simplification

Job Expectations:​

• Flexible to support irregular hours, on-call coverage, and executive travel/events

• Support executive meetings and events without disruption

• Proactively resolve issues before they affect productivity

• Maintain regular in office presence - often up to five days per week

• Communicate clearly with executives and their staff

• Partner with IT teams and vendors to ensure secure solutions

• Prioritize and manage multiple urgent requests under pressure

• Document solutions, share knowledge and suggest improvements

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.