Senior Lead Product Manager- Home Lending Agentic AI Transformation

About this role:

Wells Fargo is seeking a Senior Lead Product Manager for Home Lending Originations team focused with hands‑on experience driving agentic process automation—designing, launching, and scaling intelligent, autonomous workflows that orchestrate people, systems, and data across complex business processes. Learn more about the career areas and business divisions at wellsfargojobs.com.

As a Senior Lead Product Manager, you will lead product strategy and delivery for AI‑enabled, agent‑driven solutions that materially improve speed, accuracy, and customer experience across the end‑to‑end home lending journey, while meeting rigorous regulatory, audit, and risk requirements. The delivery of outcomes will be through ownership of the product backlog inclusive of feature prioritization, transparency into upcoming work, setting of product goals, and communication with stakeholders. This also includes setting a product vision and identifying the future roadmap for our Origination tools to support our critical business priorities.

In this role, you will:

• Own product strategy and roadmap for agentic automation capabilities, including autonomous task execution, decision orchestration, exception handling, and human‑in‑the‑loop workflows

• Translate complex business processes into agent‑driven operating models, identifying where autonomy, intelligence, and orchestration create the highest value

• Partner with architecture, solution engineering, product design, risk, compliance, and operations to deliver production‑grade AI/agent solutions

• Define and prioritize outcomes‑based backlogs focused on cycle time reduction, quality improvement, cost efficiency, and customer impact

• Establish guardrails for responsible AI, including explainability, auditability, risk controls, and performance monitoring

• Drive adoption and change management for agent‑enabled capabilities across frontline and operations teams

• Measure success using automation effectiveness metrics (throughput, accuracy, deflection, STP rate, human touch reduction)

• Collaborate and consult with product managers, analysts and multiple level managers

• Interact directly with vendors

• Collaborate with and influence all levels of professionals including senior managers to achieve consistent agreement and application of definitions, measurements, and interpretation as well as provide strategic consultation based on unique, complex HL use cases

• Provide leadership and guidance in the continuing development of the objectives, processes, resources, and long-term goals of the Home Lending Product strategy and its implementation.

• Ensure adherence to data management and data governance regulations, and policies and compliance requirements 

• Foster a strong agile discipline that inspires teams to continuously improve delivery evidenced through key agility metrics 

• Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer 

Required Qualifications:

• 7+ years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 2+ years Experience designing or managing systems that include:

  • Autonomous or semi autonomous agents

  • Workflow orchestration across multiple systems

  • Human in the loop decisioning

  • Exception handling and learning feedback loops

Desired Qualifications:

• With in the last 12 months demonstrated product management experience delivering AI driven or agent based automation in complex, regulated, or high volume environments

• Proven ability to decompose end to end business processes into agent, tool, and human responsibilities

• Experience with agentic frameworks, intelligent workflow platforms, or advanced automation (beyond basic rules‑based RPA)

• Background in process transformation, operational excellence, or digital operations modernization

• Familiarity with AI governance, model risk management, or regulatory controls in financial services

• Experience launching reusable agent platforms or capabilities, not just one‑off automations

• Ability to explain complex AI concepts clearly to senior leaders and non‑technical stakeholders

• Proven ability to communicate effectively, drive consensus, and influence outcomes.

• Strong project planning with demonstrated experience leading cross functional teams’ though significant change.

• Experience building relationships across lines of businesses, influencing partners, as well as providing credible and effective challenge.

• Ability to combine a perpetual interest in learning, and deep knowledge of industry best practices/standards to build a world class organization.

• Experienced leading and managing transformation efforts and demonstrated ability to lead the execution of large and complex initiatives within a matrixed environment

• Ability to work in conjunction with functional partners to gain consensus on priorities and features needed to implement a project successfully.

• Experience in the banking and financial sectors, particularly related to Home Lending, Credit, and/or Risk Management

• Ability to motivate staff to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment 

• Experience with providing detailed, thorough, and accurate documentation procedures and repeatability standards 

• Strong analytical skills with high attention to detail and accuracy 

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Ability to synthesize multi-dimensional, complex, and interrelated concepts into clear, consumable, implications, actions, and decisions 

• Exceptional problem solving abilities 

• Exceptional ability to translate complex business and operational concepts so they are clearly understood in support of sound decisions to meet business objectives 

• Excellent written and oral communication skills with ability to clearly communicate results 

Job Expectations:

• This position requires compliance with all mortgages regulatory requirements and Wells Fargo’s compliance policies related to these requirements. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule. Telework or remote work setting is not available. Preferred location(s) listed below. Other locations within the Wells Fargo footprint may be considered

• Relocation assistance is not available for this position.

Posting Locations:

• Charlotte, NC -1525 W WT Harris Blvd

• Des Moines, IA-800 S Jordan Creek Pkwy

• Minneapolis, MN- 600 Wells Fargo

• Irving, TX-401 Los Colinas Blvd 

• San Antonio, TX-4102 Wiseman Blvd

• Tempe, AZ -1150 W. Washington

• Wilmington, DE- 2200 Concord Pike

• Columbus, OH- 3075 Loyalty Circle.

Posted Pay Range

• MN/DE : $153,000 to $239,000

• Other Posted Locations: $139,000 to $217,000

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Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.