Lead Product Manager - Home Lending Digital Customer Experience

About this role:

Wells Fargo is seeking a Lead Product Manager to shape and scale our Home Lending digital experiences across web and mobile. In this role, you will set an outcome-driven product strategy that simplifies the home lending journey, reduces friction, and delivers measurable value for customers and the business.

In this role you will drive the product roadmap, and results for key digital capabilities—grounded in customer needs, data, and market insight. You’ll lead continuous discovery and validation (problem framing, experimentation, and solution testing) and partner with the Business, Engineering and Design to deliver increments that are viable for the business, feasible for technology, desirable for customers, and compliant within a highly regulated environment.

As a product manager in a matrixed organization, you will navigate ambiguity, influence executive decisions, and align partners across Product, Design, Engineering, Operations, and Legal/Risk/Compliance. You will define success metrics, build clear business cases, and continuously communicate progress, tradeoffs, and outcomes—ensuring we deliver secure, accessible, and high-quality experiences.

In this role, you will:

• Own outcomes end-to-end: define problems worth solving, set measurable OKRs, and manage a multi-quarter roadmap to maximize customer and business value.

• Lead discovery with Human-Centered Design: map journeys, blueprint services, and run experiments/assumption tests to validate desirability, viability, feasibility, and usability before and during build.

• Turn insights into decisions: instrument funnels, define KPI dashboards, and use analytics (e.g., Adobe CJA, Glassbox) and qualitative feedback to guide prioritization and iteration.

• Influence at the executive level: develop business cases, articulate tradeoffs, and drive alignment on strategic investments, funding, and release decisions.

• Lead across a matrix: partner with Design, Engineering, enterprise Digital, and Legal/Risk/Compliance to deliver compliant, scalable solutions and manage dependencies across teams.

• Prioritize and deliver: maintain a healthy backlog in Jira, write clear outcomes and acceptance criteria, and apply value-based prioritization to balance near-term delivery with long-term strategy.

• Use GenAI responsibly: accelerate research, synthesis, and documentation to improve decision quality and speed, in alignment with enterprise policies and controls.

• Lead through influence and mentorship: coach product peers, contribute to team standards, and, as needed, lead initiatives or workstreams across multiple squads.

Required Qualifications:

• 5+ years of experience in product management, product development, digital experience delivery, or strategic planning (or equivalent demonstrated through work experience, training, military experience, or education).

Desired Qualifications:

• Outcome ownership: Demonstrated accountability for measurable results, from discovery through delivery and optimization.

• Strategic business cases: Ability to size opportunities, articulate ROI, and align investments to enterprise goals.

• Product discovery & HCD: Proficiency with journey mapping, service blueprints, and experimentation to reduce risk and validate solutions.

• Digital channel expertise: Experience delivering complex web/mobile experiences and partnering with engineers on platform and integration constraints.

• Matrixed leadership: Strong stakeholder management and influence across Product, Technology, Operations, and Legal/Risk/Compliance.

• Data-driven decisioning: Comfortable defining metrics, building narratives from data, and using digital analytics tools (e.g., Adobe CJA, Glassbox, or equivalents).

• GenAI utilization: Practical experience using GenAI tools to improve research, synthesis, and documentation quality and speed.

• Agile execution: Strong backlog management in Jira, experience working in agile delivery teams, and ability to manage releases, dependencies, and delivery risk.

Job Expectations:

• This position requires compliance with all mortgage regulatory requirements and Wells Fargo compliance policies. Successful candidates must also meet ongoing regulatory requirements, including additional screening and required reporting of certain incidents.

• This position is not eligible for Visa sponsorship.

• This position offers a hybrid work schedule. Telework or a fully remote work setting is not available.

• Preferred location(s) are listed below. Other locations within the Wells Fargo footprint may be considered. Relocation assistance is not available for this position.

Posting Locations:

• Charlotte, NC -550 S Tyron St

• Charlotte, NC -1525 W WT Haris Blvd

• Des Moines, IA-800 S Jordan Creek Pkwy

• Tempe, AZ-1150 W. Washington St

• Minneapolis, MN- 600 Wells Fargo

• Irving, TX  401 Los Colinas Blvd

• San Antonio, TX-4102 Wiseman Blvd 

• Wilmington, DE- 2200 Concord Pike

• Columbus, OH- 3075 Loyalty Circle.

Posted Pay Range:

• Minneapolis, MN & Wilmington, DE : $131,000 to $206,000 annual

• Other Locations: $119,000 to $187,000 annual

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Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.