Lead Digital Product Manager - Instant Messaging, Voice and Video Platform

About this role:

Wells Fargo is seeking a Lead Digital Product Manager for the Workplace Technology product group – Instant Messaging (IM), Voice and Video Platform.

This role will be part of an internal Product Line team for Workplace Technology. The candidate will work with the delivery team on defining, planning, and executing enterprise voice-enabled collaboration solutions (including Microsoft Teams and integrated voice platforms) that meet the objectives and roadmap milestones for the respective Product group. The role will also contribute to modernizing voice, conferencing, and collaboration experiences across the enterprise.

In this role, you will:

• Lead the development and execution of complex digital business plans, programs and initiatives which have impact across the enterprise with broad impact

• Act as key participant in large-scale planning

• Review and analyze complex digital strategy for product/functionality/experience area

• Influence digital strategy for the business line requiring in-depth evaluation of multiple factors including intangibles or unprecedented factors

• Make decisions in digital strategy for product/functionality/experience area requiring strong understanding of the business, policies, procedures and/or compliance requirements

• Lead a broad team of digital professionals to meet deliverables and drive new initiatives

• Strategically collaborate and consult with peers, colleagues and mid-level to senior managers to resolve issues and achieve goals

• Potentially lead projects, teams or serve as a peer mentor

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Serve as Team Product Owner – IM-Microsoft Teams, Voice & Video platform

• Collaborate and work with Product Manager, Product Owner, engineering leads, Scrum Masters, and delivery teams to ensure on-time delivery of integrated Microsoft Teams, and enterprise voice solutions (Teams Phone, IP Telephony, Trader Voice)

• Reiterate and deliver the vision of the L3 Product group by implementing innovative solutions across meetings, conferencing, and mission-critical voice communication workflows

• Support the overall strategy, refine features and stories, and guide teams to meet OKRs and roadmap milestones for the product

• Define and evolve product strategy for Microsoft Teams as a collaboration hub, including its integration with Outlook/Exchange, SharePoint, OneDrive, Planner, and other M365 services

• Develop, evolve and communicate product vision, priorities, and strategy to key partners and stakeholders while obtaining feedback, managing risks, and ensuring regulatory and policy compliance

• Establish, communicate and monitor product goals and performance indicators

• Facilitate collaboration between end users, stakeholders and teams throughout the product lifecycle

• Own prioritization of backlog aligned to product vision and goals. Maintain a healthy backlog of items that are linked appropriately.

• Enable the team to deliver work seamlessly by writing clear features, refining user stories, and ensuring acceptance criteria are met

• Collaborate with product owners and teams to deliver a seamless customer experience

• Own and maintain a clear, prioritized, and well-structured backlog

• Drive alignment through active participation in product and agile ceremonies

• Identify and resolve cross-team dependencies and prioritization conflicts

• Lead and support teams by removing impediments and enabling execution

• Ensure consistent communication across product, delivery, and stakeholders

• Coordinate with shared teams to ensure smooth delivery

• Drive user communications and gather feedback to inform product improvements

Job Expectations:

• Certified Scrum Product Owner (CSPO) or SAFe Product Owner

• 8+ years of digital product management experience or equivalent

• Experience working with and leading delivery teams in collaboration, conferencing, or voice platforms

• Strong expertise in Microsoft Teams, including meetings, conferencing, and Teams Phone with enterprise voice integration

• 5+ years of experience in Voice, IP Telephony, and/or Trader Voice systems, including designing or managing high-availability, low-latency communication environments

• Strong understanding of Microsoft 365 ecosystem and integrations (Teams, SharePoint, OneDrive, Exchange/Outlook, Planner, etc.)

• Good understanding of security, identity, and compliance, including Entra ID (Azure AD), voice security, guest access, information protection, and retention policies

• Experience with Jira, Confluence, SharePoint and related tools

• Strong communication and presentation skills with ability to engage senior stakeholders

• Deep understanding of Agile methodologies and Scrum Framework

• Ability to work in a matrix environment and influence across teams.

• Familiarity with voice engineering concepts, including SIP, SBCs, call routing, and QoS

• Working knowledge of Power BI and/or Tableau dashboards

• Experience managing global collaboration and voice infrastructure across regions

• Ability to handle multiple projects and priorities simultaneously

• Experience with human-centered design principles

• Strong risk management and dependency management skills, particularly in regulated communications environments

• Comfortable navigating ambiguity and facilitating discussions to explore the best possible solutions

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.