Commercial Lending Servicing Specialist

About this role:

Wells Fargo is seeking a Commercial Lending Servicing Specialist

In this role, you will:

• Provide servicing activities for low to moderately complex commercial products
• Coordinate all aspects of resolving open customer service issues and interact with internal and external customers
• Provide customer service, loan and regulatory diligence and ensure compliance with all bank policies, procedures, and regulatory requirements
• Evaluate and upload data into the systems of record
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Review and negotiate basic loan servicing transactions, evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Serve as an escalation point in the resolution of client issues
• Provide guidance and training to peers
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Present recommendations for resolving low to moderately complex situations and exercise independent judgment while developing expertise in the function, policies, procedures, and compliance requirements

Required Qualifications:

• 8+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree in Commerce, Finance, Business Administration, or a related field.
• Basic understanding of commercial lending, loan servicing, banking operations, or financial services.
• Strong attention to detail with the ability to accurately review and process transaction-level information.
• Good written and verbal communication skills.
• Ability to follow established procedures, controls, and service-level requirements.
• Strong organizational and time-management skills, with the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Teams.
• Ability to identify discrepancies, escalate issues, and collaborate with internal business partners.
• Willingness to learn lending systems, operational processes, and regulatory requirements.
• Experience in commercial lending operations or loan servicing is preferred.

Job Expectations:

• Process commercial lending servicing requests accurately and within established SLAs.
• Review loan documentation and system information for completeness and accuracy.
• Perform activities such as payment processing, loan modifications, payoffs, disbursements, maintenance requests, and other servicing transactions, based on assigned responsibilities.
• Follow approved procedures, quality standards, risk controls, and escalation protocols.
• Maintain accurate records and update transactions in applicable lending and workflow systems.
• Identify missing information, processing exceptions, or discrepancies and coordinate with appropriate stakeholders for resolution.
• Meet productivity, quality, timeliness, and compliance expectations.
• Participate in process training, cross-training, team meetings, and continuous-improvement initiatives.
• Support operational reporting and provide timely updates on pending, aged, or escalated requests.
• Demonstrate accountability, professional conduct, and effective collaboration across onshore and offshore teams.
• Work in a hybrid environment and provide coverage aligned with business and operational requirements.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.