Lead Network Engineer

About this role:

Wells Fargo is seeking a skilled Lead Network Engineer to lead complex technical initiatives across large-scale network applications, data systems, and voice technologies. This role involves diagnosing and resolving advanced issues, implementing secure and compliant network solutions, and collaborating with cross-functional teams to ensure optimal performance and reliability. The ideal candidate will bring deep expertise in Cisco Unified Communications, telephony systems, and network troubleshooting, along with a strong understanding of regulatory standards and infrastructure best practices.

In this role, you will:

• Lead the review, resolution and implementation for the most complex technical issues and initiatives related to large scale network applications, data systems, voice and other technical products and services
• Use and create diagnostic, simulation and other tools to maintain, troubleshoot and restore service or data to systems
• Evaluate or review queries to extract data, create standard procedures, or perform limited programming to fine tune systems supported
• Research performance trends and recommend process improvements
• Perform complex migrations from development to production, upgrades, installations and configurations
• Make decisions in security and regulatory policies to design and implement foolproof secured network solutions
• Assess changes for risk to production systems and assure quality, security and compliance requirements are met for supported areas
• Identify gaps in current technology processes and recommend changes to assure Service Level Agreements can be supported
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 5+ years of Network engineering experience supporting enterprise‑scale environments, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 5+ years of hands‑on experience configuring, supporting, and troubleshooting advanced network security and traffic management platforms, including F5 (LTM and ASM), AVI load balancers, and Enterprise proxy and web filtering solutions 
• 4+ years of Cisco Unified Communications Manager (CUCM) experience
• 4+ years of Telephony experience
• 4+ years of technical troubleshooting experience
• Demonstrated expertise supporting application security and delivery platforms, including, Application Security Manager (ASM), Imperva SecureSphere, Akamai Virtual Front Door (VFD)
• Hands‑on experience installing, configuring, and supporting Fortinet devices, particularly in secure ingress/egress or SNI‑related environments
• Proven ability to operate independently as a technical lead during complex, high‑severity, or high‑impact incidents, including, Owning issue resolution end‑to‑end, Making real‑time technical decisions, and Coordinating across multiple teams and vendors
• Strong communication skills, including the ability to, Clearly communicate complex technical issues to senior leadership in non‑technical terms, and Provide concise impact assessments, risk summaries, and resolution updates
• Leadership and mentorship experience, including, Coaching and guiding junior engineers, and Providing training, technical review, and escalation support.

Desired Qualifications:

• 3+ years of experience troubleshooting SIP (Session Initiation Protocol) call flows
• Experience configuring and supporting CIENA network devices, particularly in support of Dark fiber backbone or optical transport infrastructure
• Experience supporting new or emerging technologies, including the ability to, Quickly learn new platforms, and Provide early operational support during rollout phases
• Process and operational improvement experience, including, Providing technical input into existing and new support processes
• Designing solutions that shift resolution to lower support tiers where appropriate
• Knowledge and understanding of Session Border Controllers (SBCs)
• Knowledge and understanding of Information Technology infrastructure and networking
• Knowledge and understanding of contact center environments and associated technologies
• Knowledge and understanding of Genesys call system
• Knowledge and understanding of voice systems engineering and/or architecture
• Knowledge and understanding of call recording systems
• Knowledge and understanding of Trader/turret telephony systems
• Knowledge and understanding of automation technologies and tools
• Vendor certifications (Cisco, Ribbon/Sonus, SIP, Network+, etc.)

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for visa sponsorship
• Ability to work additional hours as needed.

Shift Schedule:

• Wednesday and Saturday: 7AM - 3PM / 11AM - 7PM
• Thursday and Friday 7AM – 7PM

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.