Commercial Loan Servicing Specialist

• Job Description

  Job Family

  Commercial Banking Operations

  Job Profile

  Commercial Loan Servicing Specialist

  About the Role

  Wells Fargo is seeking a Commercial Loan Servicing Specialist to support and service Asset Based Lending (ABL) portfolios covering Agency, Bought Participation, and Bilateral lending structures within Commercial Banking Operations. This role is responsible for independently processing moderately complex loan servicing activities, ensuring accurate execution, regulatory compliance, and strong customer outcomes across multiple deal structures.

  The role requires a solid working knowledge of commercial lending platforms (such as: Loan IQ, LUCAS, STUCKEY, etc.) and ABL servicing processes, including agent bank responsibilities and participant servicing. The position collaborates closely with Line of Business (Relationship and Portfolio Management teams), Risk, and Technology partners and supports timely resolution of client issues, operational risks, and process gaps. This is an individual contributor role, with accountability for quality, timeliness, and adherence to established procedures.

  Key Responsibilities

  Asset Based Lending (ABL) Servicing – Agency, Participation & Bilateral

• Independently process servicing activities for moderately complex Asset Based Lending facilities, including Agent‑led deals, Bought Participations, and Bilateral loans.
• Support servicing of revolving credit facilities, term loans, borrowing base‑driven structures, and collateral‑based facilities.
• Execute assigned loan servicing activities to ensure accurate and timely processing in accordance with credit agreements and servicing standards.
• Review and process:
  o Interest, fees, principal activity, and repricing events
  o Amendments, waivers, renewals, and restructurings
  o Borrowing base updates, collateral‑driven changes, and availability calculations
• Identify servicing exceptions, data inconsistencies, or documentation gaps and escalate in a timely manner to ensure resolution.
• Ensure compliance with policies, procedures, and service‑level expectations while processing customer, system, or operational requests.
• Identify potential system, data, or process gaps and raise recommendations for procedural improvements or control enhancements.
• Adhere to and support updates of standard operating procedures (SOPs) and system documentation aligned to ABL servicing.
• Complete onboarding milestones and role readiness requirements within defined timelines.
• Apply training, procedural guidance, and system knowledge to daily processing to ensure accuracy, consistency, and risk mitigation.
• Support knowledge‑sharing initiatives by providing feedback, participating in peer learning, and contributing to documentation updates.

• Stakeholder Collaboration

• Partner with Line of Business, Control & Risk, Technology, and upstream/downstream operations teams to support effective ABL loan servicing outcomes.
• Coordinate resolution of assigned customer service requests involving internal teams and external counterparties.
• Collaborate with peers and senior specialists to resolve issues and meet daily and monthly deliverables.
• Support processing deadlines, cutoff requirements, and end‑of‑day activities to ensure accurate and complete servicing output.
• Contribute to continuous improvement initiatives within ABL Operations through disciplined execution and constructive feedback.

• Required Qualifications

• 8+ years of Commercial Loan Servicing and/or Loan Operations experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 5+ years of hands‑on experience with Loan IQ, LUCAS, STUCKEY, or equivalent commercial lending platforms.
• Working understanding of Asset Based Lending products, Agency and Participation loan servicing concepts, collateral structures, and servicing workflows.
• Strong attention to detail with a demonstrated ability to ensure accurate and timely processing across multiple deal structures.
• Good verbal, written, and interpersonal communication skills.

• Desired Qualifications

• Working knowledge of loan documentation and ability to interpret key elements of Legal Credit Agreements, including agency and participation provisions.
• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.
• Strong analytical, problem‑solving, and issue‑resolution skills.
• Ability to work independently while contributing effectively within a team environment.
• Demonstrated commitment to delivering high‑quality customer service and strong stakeholder support.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.