Operations Manager

About this role:

Wells Fargo is seeking a...

In this role, you will:

• Manage the activities of a Loan Production, Loan Servicing, and Commercial or Real Estate Construction Loan team responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage stakeholders and internal partners associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Make credit decisions and resolve issues regarding performance of a business unit or functional area to ensure business objectives are met
• Interpret and develop policies and procedures for functional areas with low to moderate complexity, and with accountability for special portfolio segments requiring focused management
• Collaborate and consult with Lending Operations peers, colleagues, and multiple level managers accountable for providing quality customer service to internal or external customers
• Manage allocation of people and financial resources for Lending Operations
• Mentor and guide talent development of direct reports and assist in hiring talent

Training Pillar Ownership & Talent Development

• Own and manage the Training & Capability Development pillar for the ABL loan servicing group.
• Design and deliver structured training programs, including:
  • New‑hire onboarding and role readiness milestones
  • ABL product and collateral‑based servicing training
  • Platform training for Loan IQ, LUCAS, and STUCKEY
  • Refresher, remediation, and regulatory training
• Identify skill gaps through quality reviews, performance metrics, audit findings, and stakeholder feedback.
• Develop and maintain training materials such as:
  • Process and system walkthroughs
  • Scenario‑based ABL case studies
  • SOPs, job aids, and reference guides
• Measure training effectiveness using assessments, certifications, and post‑training performance outcomes.
• Mentor and coach team members, supporting career development, skill progression, and succession planning.

Stakeholder Collaboration

Serve as a primary liaison with Line of Business, Control & Risk, Technology, and Operations teams.

• Coordinate the resolution of open customer service issues involving internal and external partners.
• Collaborate and consult with peers, colleagues, and managers to achieve business objectives.
• May lead projects, oversee daily team deliverables, perform critical end‑of‑day check‑outs, and mentor lower‑level staff.
• Contribute to strategic initiatives and continuous improvement efforts within ABL Operations.

Required Qualifications

• 10+ years of Commercial Loan Servicing and/or Loan Trading experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 8+ years of hands‑on proficiency with Loan IQ, LUCAS, STUCKEY etc. or equivalent commercial lending platforms.
• 6+ years of training‑related experience, including drafting training plans, delivering training programs, and defining onboarding milestones.
• 2+ years of experience supervising daily team deliverables, including critical end‑of‑day controls and check‑outs.
• Strong understanding of Asset Based Lending products, Syndicated Loan Servicing, collateral structures, and servicing workflows.
• Excellent verbal, written, and interpersonal communication skills.

Desired Qualifications

• Strong knowledge of loan documentation and ability to interpret Legal Credit Agreements.
• Ability to prioritize work, meet deadlines, and perform effectively in a fast‑paced, deadline‑driven environment.
• Strong critical thinking, problem‑solving, and conflict‑resolution capabilities.
• Ability to work independently and collaboratively within a team environment.
• Recognized for delivering exceptional customer service and strong stakeholder partnership.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.