Senior Product Designer - Fraud and Claims

About this role:

Wells Fargo is seeking a Senior Product Designer for our Fraud and Claims team who will collaborate with US based stakeholders and frontline teams to design compliant, enterprise grade customer experiences that ensure continuity, reduce delivery risk, and drive consistent, high-quality outcomes.

In this role, you will:

• Develop and execute customer experience solutions for online applications and websites
• Manage the design, creation, and production of customers experience elements from product concept through completion, including product updates and revisions
• Develop and execute customer experience solutions by employing a broad array of user centered design tools including customer experience brief, site strategy, wireframes or visual mockups, site layouts, site maps, taxonomies navigation schematics, task flows, design briefs, key screens, templates, prototypes
• Review and analyze high profile or complex projects and may lead projects or teams of user centered design specialists
• Develop new research and tests theories that lead to alternative, leading edge design solutions
• Analyze relevant internal and external sites and consult standards and guidelines as well as policies to determine best practices
• Exercise independent judgment to guide risk deliverables
• Design, develop, test, and refine prototypes
• Resolve moderately complex issues
• Lead team to meet key milestone deliverables while leveraging solid understanding of business, user, and technical requirements
• Create and monitor schedules to ensure timely effective program execution
• Develop and oversee planning and execution of projects, production schedules, and quality assurance
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals

Required Qualifications:

• 4+ years of Online and Digital Product Design, Information Sciences, Graphic, and Visual Arts experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proficiency in Figma, Figma Make, FigJam and Adobe Creative Suite
• Strong attention to detail and accuracy skills
• Excellent verbal, written, and interpersonal communication skills
• Strong understanding of user-centered design principles and methodologies
• Ability to create high-fidelity prototypes and mockups
• Ability to adapt in a fast-paced and changing landscape
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills

Job Expectations:

• Hybrid schedule with 3 days in office and 2 days remote
• 1004 W Chandler Blvd, Chandler, AZ 85224
• 550 S Tryon St, Charlotte, NC 28202

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.