Lead Quality Assurance Administrator

About this role:

Wells Fargo is seeking a Lead Quality Assurance Administrator. Provide training, coaching and feedback to new and existing staff including cross training for Decision Quality Management. Experience and processing knowledge in all Decision Quality Management functions is a must-have Support procedural questions and coordinate with managers and stateside SPOC for cascading the same to the team. Identify opportunities to improve current processes. Conduct Process Knowledge tests at a defined frequency. Review procedures to ensure there are no deviations to the procedures and to follow change control process accordingly. Work independently and generate MIS reports to assist the FLMs in identifying any process trends. Generate and present monthly business review reports to line of business process owners.

In this role, you will:

• Support performance and overall effectiveness of team, as well as cross-group complex quality assurance and assess problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices
• Conduct Internal Audit & Provide feedback for improving or implementing processes and tools
• Perform or guide others on complex development of new concepts, techniques and standards that require planning, evaluation, and interpretation
• Independently prioritize work and provide day-to-day-work leadership and mentorship to team
• Lead or contribute to reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development and reporting on results
• Provide guidance and subject matter expertise to immediate team
• Coach lower-level analysts on quality assurance, department operations, procedures and policies.
• Ability to present and discuss information in a manner that persuades, educates, and enhances understanding at all levels.

Required Qualifications:

• 4+ years of Quality Assurance support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Any Graduation

Job Expectations:

• Experience and processing knowledge in Decision Quality Management for process expansion and training new hires/existing staff and other training activities in department
• Ability to interpret and understand the credit report, Pay stubs, W2, 1040, VVOE, WVOE, and self-employment.
• Handle complex queries and liaise with line of business for procedural updates and cascade the same to the WFI team
• Provide training, coaching and feedback to new and existing staff
• Driving Ideation among TMs, find opportunities to improve current process
• Identify risk exposure in the process and able to come up with controls to ensure mitigation of risk.
• Conduct Process Knowledge tests in a defined frequency
• Review procedures to ensure there are no deviations to the procedures and to follow change control process accordingly
• Work independently and generate MIS reports to assist the FLMs in identifying any process trends.
• Generate and present monthly business review reports to line of business & process owners
• Good comprehension and communication skills coupled with the ability to interact with LoB during calls and gain their confidence.
• Impactful presentation skills.
• Experience in testing environment and working knowledge of ACES/ICMP/Income Calculation tool/CBC Application/MERS.
• Flexibility to work in shifts and ensure timely completion of deliverables
• Ability to perform multiple tasks including production when required

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.