About this role:
Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Pin Non-Fraud as a part of Fraud & Claims Management. Find out why we’re the #1 financial services company to grow YOUR career. Learn more about the career areas and lines of business at wellsfargojobs.com
In this role, you will:
Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to detect and prevent fraudulent activity
Perform complex customer support tasks by utilizing solid communication (inbound and outbound), verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information researched as a part of resolving a claim
Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed
Support team performance in identifying gaps in bank processes, procedures, customer, or colleague decisions
Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
Provide subject matter knowledge and interpretation of procedures to less experienced staff
Interact with fraud and claims functional area on a wide range of information as well as with external customers
Required Qualifications:
2+ years of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
Experience with ADCC (ATM/Debit Card Claims) claims management
Knowledge and understanding of VISA/Mastercard operating rules and chargeback guidelines
Fraud/Non-Fraud claims investigation experience
Knowledge and understanding of Wells Fargo Disputes Automated Tracking (DAT), Claims 2.0 application, Hogan, DAT, CIV, Cstar, ATM Reporting, EPS
Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
Strong organizational, multi-tasking, and prioritizing skills
Ability to work effectively, as well as independently, in a team environment
Ability to research, trend, and analyze data
Intermediate Microsoft Office skills
Job Expectations:
Must be able to attend full duration of required training period
This position is not eligible for Visa sponsorship
Ability to work additional hours as needed
Schedule may be eligible for a shift differential under the terms of the shift differential policy
Must work on-site at the location posted
Schedules:
Training will be in office and the schedule is: Monday - Friday 8:30 AM - 5:00 PM
Work schedule: Monday - Friday 8:30 AM - 5:00 PM
Posting Location:
2850 South Price Road, Chandler, Arizona 85286
Candidate must reside within a reasonable commute to the addresses listed in the posting but will have the option to work from home on a hybrid model
Posting End Date:
14 May 2026*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
