Lead Commercial Loan Servicing Specialist - Customer Care

About this role:

Wells Fargo is seeking a Lead Commercial Loan Servicing Specialist with Commercial Banking Operations - Customer Care.

In this role, you will:

• Lead a variety of servicing activities for the complex commercial products
• Serve as primary liaison and work collaboratively with Sales, Legal, Control and Risk, Technology, and various Operations and company teams as necessary to progress customer-focused needs
• Evaluate risks, and devise strategies to mitigate risks and identify procedural modifications
• Conduct quality reviews and monitor key performance metrics as related to efficiencies and effective processes
• Coordinate servicing activities to resolve open customer issues, loan and regulatory diligence and on-going portfolio maintenance; interact with internal and external customers
• Ensure compliance with all policies, procedures, and regulatory requirements
• Strategically collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals; may contribute to strategic initiatives and projects
• Make decisions in complex and multi-faceted situations requiring solid understanding of the function, policies, procedures, and compliance requirements that influence and lead broader work team to meet deliverables and drive new initiatives

Required Qualifications:

• 5+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience Commercial Banking Lines of Business including Equipment & Vendor Finance, Inventory Finance, Market Coverage and Specialized Industries
• Familiar with equipment and vendor finance systems like InfoLease and LoanIQ
• Ability to coordinate, lead and facilitate group meetings
• Knowledge and understanding of project management and implementation
• Strong analytical skills with ability to evaluate data, derive conclusions, identify trending, summarizing and turn findings into executable plans to meet business objectives
• Ability to translate and summarize complex data into understandable, actionable information and recommendations
• Ability to prepare presentations, management reporting, and statistical analysis
• Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills

Job expectations:

• This is a Hybrid position which requires 3 days in office and 2 remote (Wednesday is a mandatory in office day)
• The successful candidate must be available to work Monday through Friday; between the hours of 7:00 am to 5:00 pm.
• Ability to work additional hours as needed. 
• Required location listed below.
• Travel may be required 1-2 times annually
• Relocation assistance is not available for this position. ​

Posting Location:

• 801 Walnut St, Des Moines, IA 50309

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.