Payroll Coordinator

About this role:

Wells Fargo is seeking a Payroll Coordinator on the Overpayments team to support payroll operations, with a focus on identifying, researching, and resolving overpayment and pay discrepancy issues. This role requires a strong analytical mindset to investigate payroll transactions, understand how payments are generated, and ensure accurate resolution of complex payroll issues. The individual will work primarily through case management (ServiceNow), partnering cross-functionally while maintaining a high level of accuracy and attention to detail.

In this role, you will:

• Investigate payroll discrepancies and overpayments by analyzing pay data, transactions, and system inputs to determine root cause

• Utilize ServiceNow cases to research issues, document findings, and drive resolution in a timely manner

• Support payroll operations by ensuring accurate records, payroll inputs, and adjustments across systems

• Analyze how payroll items (earnings, deductions, adjustments) are processed and appear on employee paychecks

• Communicate primarily through written channels (email and case management), including outreach to terminated employees when needed

• Partner with HR Business Partners, Legal, and other stakeholders to resolve sensitive or complex overpayment situations

• Perform detailed audits of payroll data and transactions to ensure compliance with policies and controls

• Identify trends, gaps, and process improvement opportunities within overpayment workflows and payroll operations

• Assist in preparing documentation and standard operating procedures for overpayment and payroll processes

• Contribute to reporting and tracking efforts using Excel and other tools to support analysis and operational insights

• Serve as an intermediary to resolve disputes and support settlement processes where applicable

Required Qualifications:

• 1+ year of HR Operations, Accounting, Payroll, Payroll Tax support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Payroll operations experience with knowledge of how payroll is processed and how pay components are calculated

• Strong analytical and problem-solving skills, with the ability to investigate and resolve pay discrepancies

• High attention to detail and accuracy in reviewing payroll data and transactions

• Intermediate Excel skills (e.g., data analysis, formulas, reporting)

• Experience with case management tools such as ServiceNow

• Experience in collections or handling repayment scenarios is a plus

• Strong written communication skills with the ability to clearly document findings and communicate with employees and stakeholders

• Ability to work independently in a high-volume, process-driven environment while managing multiple cases

• Experience partnering with HR, Legal, or other cross-functional teams to resolve complex issues

Job Expectations:

• This position does not offer visa sponsorship

• This position offers a hybrid work schedule

• This position does not offer relocation

Posting Location:

• 1525 W WT Harris Blvd, 1st floor, 4th floor, Charlotte NC

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.