Technical Director – Process Intelligence Data Platform

About the Role

Wells Fargo is seeking a Technical Director to lead the development and delivery of a centralized, governed data and intelligence platform that unifies operational, behavioral, and procedural data across the bank into a single, analytics- and AI-ready ecosystem. This platform is the enterprise foundation for process visibility, optimization, risk management, and AI enablement, including the state, orchestration, observability, and governance capabilities required for production AI workflows.

This is a leadership role. You will own the end-to-end technical strategy, architecture, and delivery roadmap for the platform. You will build and lead the engineering teams responsible for data ingestion, storage, knowledge representation, data cataloging, lineage, governed data access via APIs, and reusable agent harness services such as task state, checkpoints, tool traces, and human review events. You will partner with senior technology and business stakeholders to ensure the platform meets enterprise-wide needs for process intelligence, compliance, and AI-powered decision-making.

What You'll Do

• Technical Vision & Roadmap: Define the multi-year technical strategy for the process intelligence data platform, aligning platform capabilities with enterprise priorities in process mining, compliance, AI governance, and operational efficiency

• Data Platform Architecture: Lead the design and build of a scalable, multi-layered data architecture encompassing storage, semantic and relationship modeling, and AI-ready data layers on cloud infrastructure

• Data Lineage & Catalog: Design and deliver enterprise data lineage capabilities that trace data from source systems through transformation to consumption, and build automated data catalog generation to enable discoverability, impact analysis, and regulatory transparency

• Data Serving APIs: Define and deliver governed data serving APIs that provide secure, performant, and well-documented access to curated datasets, knowledge graph queries, and AI-ready features for downstream consumers (analytics, AI/ML models, compliance tools)

• Agent Harness Enablement: Define and deliver reusable platform services for state management, task orchestration, checkpointing, event logging, tool invocation traces, replay, evaluation datasets, and human-in-the-loop controls to support reliable production AI workflows

• Data Domain Integration: Drive the technical integration of diverse operational data domains—including work execution data, process and procedure knowledge, workflow and operational systems, and AI agent observability data—into a unified, interconnected data model

• Team Leadership: Recruit, develop, and lead a team of data engineers, knowledge graph engineers, ML engineers, and platform engineers; establish engineering standards, delivery practices, and a culture of technical excellence

• Stakeholder Partnership: Collaborate with Process Intelligence leadership, Risk, Compliance, Operations, and AI Governance stakeholders to define data requirements, access models, and platform SLAs

• Data Governance & Trust: Establish data governance frameworks including curated ingestion, validation, end-to-end lineage tracking, access controls, and data quality monitoring to ensure the platform is a trusted, enterprise-approved data source

• Cloud Engineering: Drive cloud-native architecture decisions on GCP and ensure cost-effective, scalable, and secure platform operations

• AI Enablement: Ensure the platform provides high-quality, contextualized data that supports knowledge discovery, semantic search, entity extraction, process mining, and GenAI applications

Required Qualifications:

• 10+ years of Technology Strategic Leadership experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4+ years of management or leadership experience

• 3+ years of hands-on architecture or leadership experience with cloud data platforms (GCP preferred)

​Desired Qualifications

• Experience designing platform services for AI workflow orchestration, state management, observability, evaluation, or controlled human review

• Experience with vector databases, embedding pipelines, and AI-ready data infrastructure

• Familiarity with AI agent observability, AI governance, and responsible AI frameworks

• Demonstrated experience building or leading the build of knowledge graphs, graph databases, or semantic data layers at enterprise scale

• Experience designing entity extraction and NLP/LLM-powered data enrichment pipelines

• Experience building data lineage systems, automated data catalog generation, and governed data serving APIs

• Strong understanding of data governance, data quality, and enterprise data product frameworks in regulated industries

• Track record of delivering complex, multi-team data platform programs in large enterprises

• Experience with process mining, process intelligence, or operational analytics platforms

• Expertise in graph database technologies, ontology design, and semantic modeling

• Experience designing and operating data catalog platforms and metadata management systems

• Experience building API-first data platforms with well-governed data serving layers

• Experience building data platforms that serve both analytics and AI/ML workloads

• Background in financial services, operations, risk management, or compliance domains

• Experience with streaming architectures for real-time data integration

• Strong executive communication skills; experience presenting to SVP+ audiences

• MBA or advanced degree (M.S. or Ph.D.) in Computer Science, Data Science, Engineering, or related field

Job Expectations and Core Values:

• Be Humble: You're smart yet always interested in learning from others.

• Work Transparently: You always deal in an honest, direct, and transparent way.

• Take Ownership: You embrace responsibility and find joy in having the answers.

• Learn More: You regularly self-educate and improve your skill set.

• Show Gratitude: You show appreciation and respect to those you work with.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.