Senior Systems Operations Engineer

About this role:

Wells Fargo is seeking a Senior Systems Operations Engineer.

In this role, you will:

• Lead or participate in managing all installed systems and infrastructure within the Systems Operations functional area
• Contribute in increasing system efficiencies and lowering the human intervention time on related tasks
• Review and analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
• Work with vendors and other technical personnel for problem resolution
• Lead team to meet technical deliverables while leveraging solid understanding of technical process controls or standards
• Collaborate with vendors and other technical personnel to resolve technical issues and achieve highest levels of systems and infrastructure availability

Required Qualifications:

• 4+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong expertise in SQL scripting and Stored Procedures
• Proficiency in Unix/Linux commands and shell scripting
• Hands-on experience with Windows and Linux environments
• Experience working with Autosys or similar job scheduling tools
• Strong knowledge of middleware technologies
• Exposure to Shell scripting; PowerShell scripting is a plus
• Ability to analyze logs, debug issues, and perform root cause analysis (RCA)
• Experience with ServiceNow (SNOW) ticketing tool
• Knowledge of deployment tools like UCD (UrbanCode Deploy) and Harness
• Familiarity with CI/CD processes and release management
• Basic understanding of monitoring tools and alerting systems
• Provide L2/L3 production support for business-critical applications
• Monitor application health, jobs, and interfaces using tools like Autosys
• Diagnose, troubleshoot, and resolve production issues within defined SLAs
• Perform SQL queries, data validation, and performance tuning
• Analyze logs in Unix/Linux systems to identify root causes
• Handle incident management, problem management, and change requests
• Work with cross-functional teams (development, infra, middleware) for issue resolution
• Support deployment activities using UCD/Harness
• Create and maintain support documentation and SOPs
• Participate in on-call support and weekend shifts as required
• Strong analytical and troubleshooting skills
• Ability to work in a high-pressure, fast-paced environment
• Knowledge of scripting automation and process improvements
• ITIL knowledge or certification is an advantage

Job Expectations:

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.